Display shows Probable cause Action or comment
Battery low, charge now The battery level is low. Charge or replace the battery.
Phonebook is not available at the
moment.
The phone book does not
respond, not available at the
moment.
Try again later or if fault persists
do a factory reset via the Admin
menu or PDM/Device Manager.
Voice mail number not defined There is no Voice mail number
defined in the handset.
Define a Voice mail number via
PDM/Device Manager.
Could not encrypt connection The parameter Encryption
Required is enabled in the
handset in combination with;
1. Unencrypted base station(s);
and/or,
2. Unsupported base station(s).
1. Disable the Encryption
required parameter in
handset via PDM/Device
Manager; and/or,
2. Enable the encryption in the
base station(s); and/or,
Not allowed 1. The user cannot logout from
the handset due to incorrect
password (AC code).
2. The extension (User) does
not exists.
3. The password is not correct.
1. Enter #11*<AC code># on
the keypad and press Off-
hook to logout from the
handset.
2. Make sure that you entered
correct extension. If needed,
contact the system
administrator.
3. Make sure that you have
entered correct password.
Ask the system administrator
if you have forgot the
password.
Error or warning messages
November 2021 Using Avaya Wireless Handset 3730 with Communication Manager and IP Office 57
Comments on this document? infodev@avaya.com
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