Chapter 6: Standard Call-Related Features
Your deskphone offers standard call-related features like muting a call, transferring a call, forwarding calls,
and conferencing.
Depending on the action you want to perform, either press the appropriate button on the phone or touch
the appropriate softkey while on a call.
Muting a call
About this task
While on a call, you can mute the microphone of your phone so that the other party cannot
hear you. You can configure your deskphone to alert you if your dekphone is on mute. The
alert can be an audible beep and a visible indication on the top line of your deskphone.
Procedure
1. Press Mute during a call so that the other person on the call cannot hear you.
2. Press Mute again to unmute the call.
Note:
If a call is on mute and you switch between the handset, headset, or
speakerphone, the mute is turned off. When the call is muted, the Mute button
light is on and the top line displays the Mute icon.
Configuring mute alert
About this task
Mute alerting provides audible and visual feedback on the Phone screen when you have muted
a call and start speaking. This feature is available only when the Mute Alerting option is set to
Audible, Visual, or Both as described in Setting mute alerting on page 27 and you Mute an
active call. Mute alerting is turned off automatically when you press the Mute button to take
the call off mute.
Depending on the Mute Alerting setting you choose, the Phone screen provides the following
feedback actions and options:
Avaya one-X
™
Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012 53
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