Chapter 6 Performing Chat & Email Tasks
176 Avaya Agent User’s Guide
4 To view a proposed document, click its title.
5 In the Approve Document page, read the document. Make any desired changes to the text or
title of the document.
6 When you have finished, click the Update button.
7 Click Submit.
Your changes take place immediately.
Approving or Rejecting Documents (Supervisors Only)
As a supervisor, you must approve or reject documents submitted by members of your workgroup.
To approve or reject proposed FAQ documents:
1 From the Web Agent, click the Agent Home button.
Your browser opens to the Welcome page.
2 Select Manage Proposed FAQ from the left side of the page.
3 Select the tenant or language of the proposed documents you want to see and click Manage
Proposed FAQ.
A list of pending FAQ documents for this tenant is displayed.
4 To view a proposed document, click its title in the Pending column.
5 In the Approve Document page, read the document.
6 Click Approve or Reject from the drop-down menu.
If you rejected the document, it is removed from the drop-down menu.
Viewing Your Own DataWake Record
A DataWake™ record is a list of Web pages that someone has navigated since they opened their
browser in their current session and visited the company Web site. The section “Viewing the
Customer’s DataWake Record,” on page 150 explains how to see your customer’s DataWake. At
times, you may want to see your own DataWake record, in order to see pages that you browsed
earlier.
To view your own DataWake record:
1 From the Web Agent, click Tools > DataWake.
Your browser opens to the DataWake™ Summary page.
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