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CHAPTER 8
MANAGING OUTBOUND LISTS
The Outbound List Processing component of Avaya Agent handles customer lists for outbound
campaigns that you dial manually. With Outbound List Processing, you initiate telephone calls
using Softphone.
Note: Do not confuse Outbound List Processing with Avaya™ Outbound Contact Management.
You make outbound calls manually using the Outbound Lists tab. You handle automated outbound
calls using the Outbound Contact tab, described in Chapter 7, “Managing Outbound Contact
Calls”.
This chapter contains the following topics:
n
Overview of Outbound List Processing
n
Making Calls with Outbound Lists
Overview of Outbound List Processing
Your system administrator can create multiple customer lists in CallCenterQ. These lists pass to
the Outbound Lists tab. Each outbound list contains a group of customers who are related, such as
customers who are located in the same area or who purchased the same product. Use the Outbound
Lists during outbound campaigns to call customers and notify them about upcoming sales and
marketing events.
When you select an outbound list, Outbound List Processing selects the first customer on the list
and displays basic information about that customer on the Outbound Lists tab.
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