Avaya Interaction Center - Chapter 2: Managing Avaya Agent; Logging In and Logging Out

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CHAPTER 2
MANAGING AVAYA AGENT
This chapter provides you with step-by-step instructions for tasks that you do in Avaya Agent.
These tasks apply to the three media channels (Voice, Email, and Chat).
The tasks include:
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Logging In and Logging Out
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Setting Your Availability
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Opening an Application Focus
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Viewing Customer and Contact Information
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Reloading Layouts in the EDU Viewer
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Using the Unified Agent Directory
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Using Screen Pops
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Wrapping Up Contacts
The chapter concludes with a Troubleshooting section with information about what to do if the
Avaya Agent software stops responding.
Note: Depending on how your system administrator defined Avaya Agent for your company,
some of the Avaya Agent components discussed in this chapter may not be available to you.
Logging In and Logging Out
You must log in to Avaya Agent for every work session and log out to end the session. You must
use a login ID and password to log in. You may need to choose a new password within certain
periods of time, such as every 30 days.