Addressing Emails with the UAD
Issue 1.0 June 2002 97
Addressing Emails with the UAD
When you address emails to people at your contact center, the Unified Agent Directory (UAD) can
help you find and add the addresses quickly and easily, and without errors. The UAD opens in a
special Email Addressing mode for this purpose. This is useful for the following tasks:
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Composing a Normal Email Reply
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Sending an Email to an External Agent
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Transferring an Email Contact
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Forwarding an Email
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Originating an Outbound Email
Note: In the Email Addressing mode, the UAD displays only queues and agents that are enabled
for email and it contains only their email addresses.
Note: The following procedure explains how to add email addresses, not how to do other tasks
such as transfer emails or send them to external agents. See the appropriate sections for those
procedures.
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