Chapter 9 Using Avaya Agent with Siebel
210 Avaya Agent User’s Guide
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Avaya Agent builds an activity for Jane Connor in Siebel Call Center, as shown in the
following illustration.
2 In the Web Agent, read the customer’s question in the scroll box above the Transcript area. You
may need to scroll to see the customer’s entire question.
The Contact pane of Avaya Agent, shown in the following illustration, displays the following:
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An empty history in the Contact History Browser
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Information about the current contact in the EDU Viewer.
3 In Siebel Call Center, review the activity built by Avaya Agent for information about Jane
Connor and the contact, in the following two areas:
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The Contact area shows the information stored in the system about Jane Connor.
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