Web Agent
Issue 1.0 June 2002 29
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Chat Toolbars – The main chat toolbar contains buttons for controlling the current chat session.
Additional toolbars are added when you conduct a Chat & Phone or a Chat & VoIP session. See
“Chat Toolbars,” on page 37.
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Send Bar – Buttons for sending a URL that opens in your customer’s browser and for sending
the text you entered in the Text Entry area to your customer.
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Information Bar – An area that displays important information about your active chat session.
If you switch to an email contact, it displays information about your active email. See “The
Web Agent Information Bar,” on page 32.
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Customer Question – Area that displays the original question typed by the customer on the Web
site. This area also displays other information about the customer and the site from which the
customer requested the chat. This information can also help you identify guest users (people
who log on to the company Web site without a user account).
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Transcript Area – Area that displays the chat conversation that has occurred so far between you
and the customer.
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Text Entry – Area where you enter text or URLs to send to the customer.
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Status Bar – Icons that indicate certain aspects of your current Web Agent status.
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