Chapter 2 Managing Avaya Agent
70 Avaya Agent User’s Guide
To wrap up a contact using the WrapUp Prompter script:
1 Click the HangUp button to complete the voice contact.
You automatically enter the WrapUp state, and the WrapUp Prompter script opens in the
Prompter tab of the Contact pane.
2 If necessary, click the Prompter tab to bring it to the foreground of the Contact pane.
Follow the script, selecting or entering the appropriate information. The following illustration
shows a Prompter script. Your script may not resemble this example.
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