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Troubleshooting
Reset to factory default settings
Important
Reset to factory default should be used with caution. A reset to factory default resets all settings, including
the IP address, to the factory default values.
To reset the product to the factory default settings:
1. Disconnect power from the product.
2. Press and hold the control button while reconnecting power. See .
3. Keep the control button pressed for 15–30 seconds until the status LED indicator flashes amber.
4. Release the control button. The process is complete when the status LED indicator turns green. If no
DHCP server is available on the network, the device IP address will default to one of the following:
– Devices with AXIS OS 12.0 and later: Obtained from the link-local address subnet (169.254.0.0/
16)
– Devices with AXIS OS 11.11 and earlier: 192.168.0.90/24
5. Use the installation and management software tools to assign an IP address, set the password, and
access the device.
The installation and management software tools are available from the support pages on axis.com/
support.
You can also reset parameters to factory default through the device’s web interface. Go to Maintenance >
Factory default and click Default.
Check the current AXIS OS version
AXIS OS determines the functionality of our devices. When you troubleshoot a problem, we recommend that you
to start by checking the current AXIS OS version. The latest version might contain a correction that fixes your
particular problem.
To check the current AXIS OS version:
1. Go to the device’s web interface > Status.
2. Under Device info, see the AXIS OS version.
Upgrade AXIS OS
Important
• Preconfigured and customized settings are saved when you upgrade the device software (provided that
the features are available in the new AXIS OS) although this is not guaranteed by Axis Communications
AB.
• Make sure the device remains connected to the power source throughout the upgrade process.
Note
When you upgrade the device with the latest AXIS OS version in the active track, the product receives the
latest functionality available. Always read the upgrade instructions and release notes available with each
new release before you upgrade. To find the latest AXIS OS version and the release notes, go to axis.com/
support/device-software.
1. Download the AXIS OS file to your computer, available free of charge at axis.com/support/device-
software.
2. Log in to the device as an administrator.
3. Go to Maintenance > AXIS OS upgrade and click Upgrade.
When the upgrade has finished, the product restarts automatically.
AXIS A8207-VE Mk II Network Video Door Station
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