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Technical issues, clues and solutions
If you can’t find what you’re looking for here, try the troubleshooting section at axis.com/support.
Problems upgrading the firmware
Firmware upgrade
failure
If the firmware upgrade fails, the device reloads the previous firmware. The most
common reason is that the wrong firmware file has been uploaded. Check that the
name of the firmware file corresponds to your device and try again.
Problems setting the IP address
The device is located on
a different subnet
If the IP address intended for the device and the IP address of the computer used to
access the device are located on different subnets, you cannot set the IP address.
Contact your network administrator to obtain an IP address.
The IP address is being
used by another device
Disconnect the Axis device from the network. Run the ping command (in a
Command/DOS window, type ping and the IP address of the device):
• If you receive: Reply from <IP address>: bytes=32; time=
10... this means that the IP address may already be in use by another
device on the network. Obtain a new IP address from the network
administrator and reinstall the device.
• If you receive: Request timed out, this means that the IP address is
available for use with the Axis device. Check all cabling and reinstall the
device.
Possible IP address
conflict with another
device on the same
subnet
The static IP address in the Axis device is used before the DHCP server sets a
dynamic address. This means that if the same default static IP address is also used
by another device, there may be problems accessing the device.
The device cannot be accessed from a browser
Cannot log in When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used
when attempting to log in. You may need to manually type http or https in the
browser’s address field.
If the password for the user root is lost, the device must be reset to the factory
default settings. See .
The IP address has been
changed by DHCP
IP addresses obtained from a DHCP server are dynamic and may change. If the IP
address has been changed, use AXIS IP Utility or AXIS Device Manager to locate the
device on the network. Identify the device using its model or serial number, or by
the DNS name (if the name has been configured).
The device is accessible locally but not externally
To access the device externally, we recommend using one of the following applications for Windows
®
:
• AXIS Companion: free of charge, ideal for small systems with basic surveillance needs.
• AXIS Camera Station: 30-day trial version free of charge, ideal for small to mid-size systems.
For instructions and download, go to axis.com/vms.
AXIS A8207-VE Mk II Network Video Door Station
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