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Problem Possible Cause Prevention/ Solution
Burner will not light No gas flow
Obstructed gas flow
Burner not over the valve
Spider webs in the burner
Burner ports blocked
Flame ignition port blocked
Flame ignition dirty / blocked
Check cylinder contents – refill
Check burners and hose
Engage burner over the valve
Clean the burners
Clean the burner ports
Clean with a pin. Check claw bracket.
Clean with a cotton bud.
Sudden drop in gas flow
or reduced flame height
Out of gas Check supply / cylinder
Irregular flame pattern or
flame does not run full
length of burner
Burner ports blocked
Burner old and deteriorated
Burner not over the valve
Clean burner ports
Replace burner
Engage the burner onto the valve
Flame yellow or orange Residue on burner
Spider webs in burner
Burner not over the valve
Burn clean for 10 minutes on HI
Clean burner ports and interior
Engage the burner onto the valve
Flame blows out in wind
gusts
Too windy
Low on gas
Excess grease build-up
Shelter or move the bbq
Replace or refill the cylinder
Clean the bbq, especially the burners
Persistent grease fire Grease trapped by food
build-up around the burner
and grease channeling
system
Turn burners OFF. Turn gas OFF.
Leave hood closed and let the fire burn
out. Once cooled, remove and clean all
parts. Keep bbq clean to avoid issue.
Blowback (fire burning
inside the burner)
Burner and or burner tubes
may be blocked
Switch OFF and re-light. If problem
persists, remove and clean the
burners.
Inside of hood peeling
like paint
Baked on smoky grease build
up has carbonised and is
flaking
Clean inside of hood thoroughly to
resolve. Clean inside of bbq regularly
to avoid.
Knob lights not working
Control panels lights out
Halogen lights out
Light failures
Flat battery
Power off
Power off
Bulbs / LEDs worn out
Check and change batteries
Check power supply and connections
Check power supply and connections
Replace bulbs / LEDs
If a service is required for your barbeque, contact your
local Barbeque Galore store Phone 1 800 978 555
For customer care call 1 300 301 392.
Or visit us online at www.barbequesgalore.com.au
Troubleshooting guide
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