Barco ClickShare - User Manual

Other manuals for Barco ClickShare

Installation Guide114 pages

Installer Quick Start Guide4 pages

Update Guide7 pages

Service Guide124 pages

Installation Manual68 pages

Safety Guide7 pages

Quick Start Guide4 pages

Questions and Answers

E
Evan KelleyAug 26, 2025
Why is nothing showing on the Barco Digital Presenters displays?
- C
  carl00Aug 26, 2025
  If nothing is shown on the displays when using Barco Digital Presenters, first ensure that the displays are switched on. If they are on, check that the display cables are correctly connected to both the displays and the Base Unit. If the connections are secure, verify that the display recognizes or is able to display the Base Unit output resolution; adjust this setting via the web interface if needed. Also, check the Base Unit. It might be in standby mode; briefly push the standby button on the Base Unit or insert a button and run the ClickShare software. Finally, confirm that the Base Unit is switched on by setting the rocker switch at the back of the unit to “1.”
M
mvegaAug 27, 2025
What to do if ClickShare drive doesn't appear after inserting Barco Digital Presenters Button?
- C
  calvin12Aug 27, 2025
  If users do not get a ClickShare drive when inserting the Button into their laptop, the issue might be due to no automatic refresh of drives. Try refreshing your view on the laptop, or use Microsoft Windows Disk Management to assign it to a free drive letter. Another potential cause is a bad connection at the USB port on the laptop. Try reconnecting to the USB port, using another USB port, or rebooting the laptop. In some cases, certain USB devices might be blocked due to company policy, or the USB port settings on the laptop might limit the usage of high-power USB devices when on battery power. If possible, adjust the USB port policy on the laptop.
J
Jonathan RochaAug 27, 2025
Why is video performance low on Barco ClickShare Digital Presenters?
- J
  James AndersonAug 27, 2025
  If you are experiencing low video performance with Barco Digital Presenters, the issue might be related to laptop performance. Try lowering the screen resolution of the laptop, disabling hardware acceleration for video, using only a part of the display to show the video, or setting the capture mode to Fast by right-clicking the ClickShare icon in the system tray. Alternatively, the problem could be due to wireless connectivity issues. Please refer to the section addressing bad connectivity for troubleshooting steps.
L
Lauren RuizAug 27, 2025
How to fix bad WiFi connectivity on Barco ClickShare?
- A
  Angie VelasquezAug 27, 2025
  If you are experiencing bad WiFi connectivity with Barco Digital Presenters, it may be due to congestion of the wireless channel. Use wireless network scan tools to look for free or the least congested channels. Also, metal cabinets, walls, and construction elements can cause reflections that deteriorate the wireless signal. Obstructions between the Buttons and Base Unit can lower the wireless strength and quality. Try moving the Base Unit to another place in the room, avoiding placing it inside cabinets, false ceilings, below the table, behind a wall, or in another room. Re-orient the Base Unit antennas. For more information, check out the ClickShare White paper on WiFi at www.barco.com/clickshare.
R
Robin PughAug 28, 2025
Why is video not showing on Barco Digital Presenters screen?
- S
  sanchezchristopherAug 28, 2025
  If video is not shown on the screen with Barco Digital Presenters, it could be because the player uses overlays. Disable the usage of overlays in the preferences of the video player. Alternatively, the content might use HDCP. Note that ClickShare does not support showing HDCP content, and it will be displayed as black.
L
lcamachoAug 28, 2025
What to do if Barco ClickShare Digital Presenters Base Unit does not start correctly?
- L
  lauren19Aug 28, 2025
  If the ClickShare Base Unit does not start up correctly, it could be due to a corrupted configuration file. In this case, browse to the Configuration tab of the Web Interface and press “Load Default Settings”. Alternatively, the software may be corrupted. Connect a keyboard to the Base Unit. When the boot selection menu comes up, press the arrow keys to select a previous version of the software and confirm by pressing Enter. Browse to the Web Interface and update the software again to the latest version.
T
Taylor PrinceAug 29, 2025
Why Barco ClickShare Base Unit not starting up correctly?
- K
  Kelly HurstAug 29, 2025
  If the Barco Digital Presenters Base Unit does not start up correctly, it might be because a USB stick, ClickShare Button, or another USB device is connected to one of its USB slots at start-up. Remove the connected USB device and restart the unit.
M
Miss Susan DorseyAug 29, 2025
Why are some Windows programs not showing on Barco ClickShare display?
- A
  Anthony MosesAug 29, 2025
  If some Windows programs are not shown on the display when using Barco Digital Presenters, it may be due to the use of overlays, 3D, or hardware acceleration in the GPU. Try disabling overlays or hardware acceleration in the GPU, disabling AeroGlass in Windows 7, or upgrading the Base Unit to the latest software version.
K
Kaitlin BowenAug 30, 2025
What to do if Barco ClickShare Digital Presenters Base Unit software doesn't start after update?
- V
  villadebbieAug 30, 2025
  If the Base Unit software for Barco Digital Presenters does not start up correctly after a software update and seems to be in an endless loop during startup, connect a keyboard to the Base Unit. When the boot selection menu appears, use the arrow keys to select a previous version of the software and confirm by pressing Enter. Then, access the Web interface and update the software again to the latest version.
R
richardsvalerieAug 30, 2025
What does the Windows Aero color scheme message mean on Barco Digital Presenters with Windows 7?
- L
  Laura BrownAug 30, 2025
  When using Windows 7 with Barco Digital Presenters, if you see a message about the Windows Aero color scheme indicating slow computer performance due to resource limitations, it is safe to ignore this message and choose ’Keep the current color scheme’.

Summary

Getting Started

Powering the Base Unit on and off

Covers powering the Base Unit on, off, and putting it into standby mode.

Basic Use

Explains the basic functionality and initial steps to use ClickShare with a display.

Advanced Use

Details advanced features like sharing multiple screens and different display modes.

Use of an iOS device with ClickShare Link

User Interface

Capture more

Shared desktop: primary - extended

Audio configuration

Explains how to configure audio settings for ClickShare and set it as a default output device.

Pairing

Describes the process of pairing ClickShare Buttons with the Base Unit.

Troubleshooting

Basic Troubleshooting

Provides solutions for common problems encountered when using ClickShare.

Barco ClickShare Specifications

General

Plug-and-Play	Yes
Video Outputs	HDMI
Supported Resolutions	Up to 4K UHD
Number of Concurrent Users	Up to 8 (depending on the specific model)
Operating System Compatibility	Windows, macOS
Security Protocols	WPA2
Maximum Resolution	3840x2160
Connection	USB
Encryption	AES
Supported Video Formats	H.264
Wireless Technology	Wi-Fi