base engineering ProControl 3 - Warranty & Return Procedures; Limited Warranty Policy

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UM-16-012

WARRANTY & RETURN PROCEDURES

LIMITED WARRANTY POLICY

BASE Engineering systems are warranted to be free from manufacturing

defects in materials and workmanship for a period of four years from the date

of manufacture. All parts and accessories purchased from BASE that were not

purchased as a part of a system carry a one-year warranty.

If a product is deemed defective by BASE Engineering, BASE will repair or

replace (at its sole discretion) the product without charge for parts or labor.

Please note this warranty does not apply: (a) to any product damaged by

accident, misuse, improper installation, lightning, fire, flood, or any other

act of nature; (b) if the product is altered or repaired by anyone other than

authorized BASE personnel; (c) to any components or equipment connected

to the BASE product that were not supplied by BASE Engineering. BASE

Engineering will not be held responsible for any other charges incurred by

any other party including but not limited to shop charges, travel charges,

troubleshooting charges, etc.

All warranty work must be pre-approved by BASE Engineering. Customers

must obtain a Return Goods Authorization (RGA) number before any product

is repaired or replaced under warranty. In the event of a warranty return, the

customer is responsible for shipping the product to BASE Engineering. BASE

in turn will ship the product back to the customer at no cost.

In the event where a distributor elects to replace a component without prior

factory authorization, the factory will repair or replace the component in

question only once an inspection has taken place and the component has

been determined to be eligible for warranty.