Binary B-500-MTRX-230-4x4 - Troubleshooting and Support; General Troubleshooting Guidelines; Signal and Audio Issues

B-500-MTRX-230-4x4 Installation Manual
Pg. 24
© 2013 Binary
™
12. Troubleshooting
IfissuesariseduringinstallationortestingoftheB-500-MTRX-230-4X4,followtheseguidelinestotroubleshoot.Use
theSystemLayoutchartonthenextpagetorecordadescriptionofeachpartofthesystem.Ifaproblemcannotbe
solvedusingthemethodslistedhere,llouttheSystemLayoutChartascompletelyaspossibleandcontactBinaryTech
Supportforassistanceat(866)838-5052.
• Alwayssetup the connections between the matrix switcher and allequipmentbeforeattemptingEDIDsetupor
testingvideoandaudiotobesurethatalldisplayshavebeenaccountedfor.
• Onlychangeonepartofasetupatatimewhentroubleshooting.Changingmorethanonevariablemayleadto
inconsistentresults.
• Whenanyissueariseswithvideooraudio,inspectthecableconnectionsrst.Mostissuesarisefromaconnector
notbeingfullyseatedinitsportorapoorlyterminatedCat5e/6cable.
• Trytosimplifythesignalroutewhentroubleshooting.Removeanyadditionalequipmentfrombetweenthesource
anddisplayaspossible,andaddonepiecebackuntiltheissuere-appears.
• Ifasourcewillnotworkwithalldisplays,oradisplaywillonlyworkwithsomesources,theissueisusuallyeitheran
incorrectEDIDforaninput,orasourcemenuissetincorrectly.
• Swapdevicestodifferentportsonthematrixtodeterminewhetherissuesfollowthedevicesortheportsinuse.
Issuesfollowing sources are almost alwaysrelated to the internal settingsof the source. Set thesource output
toadjustautomaticallyfortheEDIDofthedisplay.ThensetuptheEDIDsusingalearnedEDIDfromanoutput
witha“problem”display,orselectinganembeddedEDIDcompatiblewithalloftheconnecteddisplays’supported
resolutions.
Ifasourcewillnotsendasignaltoanyconnecteddisplay,itisprobablyduetoanissuewiththecableinuse,theEDID
settingfortheinput,orthesettingsinthesource:
• Swapthecablebetweenthesourceandtheinputofthematrixforashort,workingHDMIcable.
• Testthesourceusingadifferentinput.Ifthesourceworkswithdisplayswhenconnectedtoadifferentinput,the
EDIDneedstobechangedtoonethatiscompatiblewithalldisplays.
• Iftheproblemfollowsthesource,eitheritsoutputsettingsarenotcompatiblewiththedisplaysinuse,orthesource
isnotworkingcorrectly.TestthesourceandsetituptoworkbyconnectingdirectlytoadisplaywithanHDMIcable.
Ifadisplayconnectedtoamatrixoutputwillnotsynctoanysource,theissueisusuallyeitheranincompatibleEDIDon
allinputsoraproblemwiththecableconnectingthedisplaytothematrixswitcher:
• LearntheEDIDofthe“problem”outputtoallinputs.
• Re-terminate the HDBaseT cable (if applicable) and test it for continuity, and try a different HDBaseT receiver.
ReplaceanyHDMIcableswithknownworkingunits.
• Bypassallotherequipmentandwiredirectlyfromtheoutputofthematrixtotheinputofthedisplaywiththeshortest
HDMIcablepossibletoeliminateotherequipmentasthecauseoftheissue.
• Connectthedisplaywiringtoadifferentmatrixswitcheroutput.
• ConnecteachsourcedirectlytothedisplayusinganHDMIcableandtesttobesurethedisplayanditsinputport
workcorrectlywithsources.IfthisworkstheremayHDBaseTorHDMIwiringissues.
• UseaknownworkingHDBaseTreceiverandatestrunofCat5e/6cableoutsidethewalltohelpidentifyHDBaseT
issues. If the B-500-RX-230-IR HDBaseT Receiver is being used, see its manual for more troubleshooting tips
directlyrelatedtoHDBaseT.
12.1. General Troubleshooting Guidelines
12.2. No Signal from Source to any Display
12.3. No Signal from any Source to any Display