Binary B-500-MTRX-230-4x4 - Contacting Technical Support

B-500-MTRX-230-4x4 Installation Manual
Pg. 25
www.snapav.com Support: 866.838.5052
Ifadisplayonanoutputusing2channelstereoaudioisswitchedtoaninputwithanEDIDsettosurroundsoundaudio
format,audioatthedisplayspeakersmaybegarbled, missing pieces of the audio track, or muted altogether. This
symptomindicatesthatthedisplaycannotdown-converttheaudiostreamfromthesource.Toxthisissue,thesource
mustbesettooutputonly2channelstereoaudio.
Thismayresultinless-than-idealaudioqualityinzoneswithsurroundsystems;howeverwithsomesourceslikecableor
satelliteboxes,surroundsoundaudioisn’tcriticaltotheenduserexperience,sothesesourcescansendstereoaudio
throughthespeakersystemwithnoperceiveddifference.ForsourceslikeBlu-rayplayersorstreamingdeviceswhere
soundqualityiscritical,thecompromisewouldbetoaddasecondsourceofthesametypetothesystemsothatoneis
set to stereo and one is set to surround sound.
12.4. Audio Issues
13. Contacting Tech Support
Phone: (866)838-5052
Email: Techsupport@SnapAV.com