Bowflex 10 - Page 24

3/11/24, 9:02 AM
Treadmill 10:  Why aren't the heart rate sensors on the handlebar working?
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2 Parts Reference Table
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Part Description Part SKU
Upper (Ergo) Handlebar, Left 8025319
Upper (Ergo) Handlebar, Right 8025317
3 EAF Policy
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EAF - Issues requiring Special Handling
ATTENTION: If the customer complains of any of the following, transferthe call to a Senior Rep in the CS
ESCALATIONqueue.
NOTE THE CUSTOMER FILE: "Transferred customer to Senior Rep/Sup due to escalated issue."
NOTE: This process is ONLY for Treadmills and TreadClimbers.
NOTE: This does not apply tosecond-hand purchases or unsupported products. The customer record must have a
valid POP and serial number.
*VisibleSmokecoming from machine:
Be sure to confirm specific color ofsmoke (blue,black, orwhite).
NOTE: If complaint is ahot/smoky odor/smell,proceedwith troubleshooting.
*Sparksorflamescoming from their machine outside of the drive motor
(sparks from the brushes inside the drive motor are normal)
*Machine accelerates quickly(runs away) without user input/keypress
*Belt moveswithout safety key in place
*Strong ContinuousElectric shockfrom machine frame (beyond normal static shock, whichis a single defined
event and builds up prior to discharge)
*Belt stops suddenlywithoutan error code,withoutuser input, or the safety key being pulled.Console
remains on or working.
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4 Contact Tech Team / Advanced Troubleshooting (TM/TC)
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