Treadmill 10: Why won't the deck of my treadmill fold up?
Treadmill 10: Why won't the deck of my treadmill fold up?
Follow this troubleshooting guide to help resolve issues with the deck folding up on the BowFlex Treadmill 10.
Some common complaints may include:
Walking deck won't fold up
Deck won't fold
Follow these steps to troubleshoot the issue
1. The walking deck on the Treadmill 10 will only fold up when the incline is set to -5.
2. Adjust the incline to -5 and attempt to fold the deck again [11430.A].
3. If the issue persists, please contact Customer Care to submit and Advanced Troubleshooting case to help identify the
cause of the issue. Our contact information is located at the bottom of this page.
Need additional assistance?
1 Customer Care Contact Information
Please contact Customer Care at 1-800-605-3369 for additional help or to order replacement parts.
Some replacement parts may also be available for purchase online here.
A list of part numbers referenced within this guide can be located at the bottom of this page.
Customer Care - Hours of Operation:
Monday - Friday 6:00am - 5:00pm PST
The replacement part will be provided to you at no cost assuming your machine meets the warranty eligibility
requirements. A Customer Care Agent will be able to assess your current warranty eligibility and provide you with your
options.
Please note that if you did not purchase your machine directly from BowFlex, Schwinn, or Nautilus, we will need a copy
of your purchase receipt in order to register your machine for warranty.
EAF - Issues requiring Special Handling
ATTENTION: If the customer complains of any of the following, transferthe call to a Senior Rep in the CS
ESCALATIONqueue.
NOTE THE CUSTOMER FILE: "Transferred customer to Senior Rep/Sup due to escalated issue."
NOTE: This process is ONLY for Treadmills and TreadClimbers.
ID:11430.1
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