Treadmill 10: Why is the belt not moving properly?
Treadmill 10: Why is the belt not moving properly?
Follow this troubleshooting guide to help resolve issues involving the walking belt on the BowFlex Treadmill 10.
Some common complaints may include:
Alignment issues
Tension issues
Belt slipping or hesitation
Belt moves momentarily then stops
Belt doesn't move
Follow these steps to troubleshoot the issue
1. Check for updates on your machine. Refer to the Updates section of theJRNY Basic App Troubleshooting guide. If an
update was available, retest your machine after the update is complete to determine if the original issue persists
[FW.A].
2. If the issue persists, select a troubleshooting guide below to begin:
Treadmill 10 and 22: What do I do if the speed is inconsistent?
Treadmill 10 and 22: Why won't the belt move?
Treadmill 10 and 22: Why does the belt stop after starting up?
Treadmill 10 and 22: How can I adjust the walking belt alignment or tension?
1 Customer Care Contact Information
Please contact Customer Care at 1-800-605-3369 for additional help or to order replacement parts.
Some replacement parts may also be available for purchase online here.
A list of part numbers referenced within this guide can be located at the bottom of this page.
Customer Care - Hours of Operation:
Monday - Friday 6:00am - 5:00pm PST
The replacement part will be provided to you at no cost assuming your machine meets the warranty eligibility
requirements. A Customer Care Agent will be able to assess your current warranty eligibility and provide you with your
options.
Please note that if you did not purchase your machine directly from BowFlex, Schwinn, or Nautilus, we will need a copy
of your purchase receipt in order to register your machine for warranty.
EAF - Issues requiring Special Handling
ATTENTION: If the customer complains of any of the following, transferthe call to a Senior Rep in the CS
ESCALATIONqueue.
ID:11416.3
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