Bowflex 10 - Page 38

3/11/24, 9:04 AM
Treadmill 10 and 22:  Incline issues
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Part Description Part SKU
Treadmill 10 & 22 Parts
Incline Motor 8022614
Lower Handlebar, Left 8024259
Lower Handlebar, Right 8024258
MCB 8024462
MCB to Top Upright Wiring 8027136
Speed Sensor 8024277
Treadmill 10 Parts
Upper (Ergo) Handlebar, Left 8025319
Upper (Ergo) Handlebar, Right 8025317
Treadmill 22 Parts
Upper (Ergo) Handlebar, Left 8024165
Upper (Ergo) Handlebar, Right 8024171
3 EAF Policy

EAF - Issues requiring Special Handling
ATTENTION: If the customer complains of any of the following, transferthe call to a Senior Rep in the CS
ESCALATIONqueue.
NOTE THE CUSTOMER FILE: "Transferred customer to Senior Rep/Sup due to escalated issue."
NOTE: This process is ONLY for Treadmills and TreadClimbers.
NOTE: This does not apply tosecond-hand purchases or unsupported products. The customer record must have a
valid POP and serial number.
*VisibleSmokecoming from machine:
Be sure to confirm specific color ofsmoke (blue,black, orwhite).
NOTE: If complaint is ahot/smoky odor/smell,proceedwith troubleshooting.
*Sparksorflamescoming from their machine outside of the drive motor
(sparks from the brushes inside the drive motor are normal)
*Machine accelerates quickly(runs away) without user input/keypress
*Belt moveswithout safety key in place