Bowflex 10 - Page 65

3/11/24, 9:01 AM
Treadmill 10:  Why is my treadmill making a weird noise?
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3. If the noise is coming from underneath the machine, turn off your treadmill and unplug from power. Check
underneath the treadmill for anything touching the belt, such as the lower wiring harness or debris. Remove any
obstructions that are present[11410.C].
4. If the noise only occurs during decline, check under the deck for wood blocks zip-tied to the frame from packaging. If
wooden blocks are present, cut the zip ties and dispose of the blocks[11410.G].
5. If the noise is coming from inside the motor cover, turn off your treadmill and unplug from power. Wait 5 minutes and
remove the motor cover using a Phillips head screwdriver. Turn your treadmill back on and listen for the noise. If the
noise stops, reattach the motor cover without fully tightening the screws. Manually advance the belt and adjust the
cover so it no longer makes contact with the belt. Fully tighten the screws once properly positioned[11410.D].
6. If the noise persists, listen to if the noise is coming from the front roller or drive motor. If the noise is coming from the
front roller, order a Front Roller[11410.E]. If the noise is coming from the drive motor, send an Advanced
Troubleshooting casefor approval to order a Drive Motor[11410.F].
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Need to order replacement parts?
1 Customer Care Contact Information
Please contact Customer Care at 1-800-605-3369 for additional help or to order replacement parts.
Some replacement parts may also be available for purchase online here.
A list of part numbers referenced within this guide can be located at the bottom of this page.
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Customer Care - Hours of Operation:
Monday - Friday 6:00am - 5:00pm PST
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The replacement part will be provided to you at no cost assuming your machine meets the warranty eligibility
requirements. A Customer Care Agent will be able to assess your current warranty eligibility and provide you with your
options.
Please note that if you did not purchase your machine directly from BowFlex, Schwinn, or Nautilus, we will need a copy
of your purchase receipt in order to register your machine for warranty.
2 Parts Reference Table
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Part Description Part SKU
Drive Motor 8025312
Front Roller 8024247
Rear Roller 8025291
3 EAF Policy
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EAF - Issues requiring Special Handling
ATTENTION: If the customer complains of any of the following, transferthe call to a Senior Rep in the CS
ESCALATIONqueue.