Bowflex 10 - Page 76

3/11/24, 9:01 AM
Treadmill 10:  Why won't my machine or console power on?
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Please note that if you did not purchase your machine directly from BowFlex, Schwinn, or Nautilus, we will need a copy
of your purchase receipt in order to register your machine for warranty.
2 Parts Reference Table
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Part Description Part SKU
AC Inlet Service Kit 8027135
Console 8024415
Power Cord 8005317
Upright and MCB Cables 8027136
3 EAF Policy
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EAF - Issues requiring Special Handling
ATTENTION: If the customer complains of any of the following, transferthe call to a Senior Rep in the CS
ESCALATIONqueue.
NOTE THE CUSTOMER FILE: "Transferred customer to Senior Rep/Sup due to escalated issue."
NOTE: This process is ONLY for Treadmills and TreadClimbers.
NOTE: This does not apply tosecond-hand purchases or unsupported products. The customer record must have a
valid POP and serial number.
*VisibleSmokecoming from machine:
Be sure to confirm specific color ofsmoke (blue,black, orwhite).
NOTE: If complaint is ahot/smoky odor/smell,proceedwith troubleshooting.
*Sparksorflamescoming from their machine outside of the drive motor
(sparks from the brushes inside the drive motor are normal)
*Machine accelerates quickly(runs away) without user input/keypress
*Belt moveswithout safety key in place
*Strong ContinuousElectric shockfrom machine frame (beyond normal static shock, whichis a single defined
event and builds up prior to discharge)
*Belt stops suddenlywithoutan error code,withoutuser input, or the safety key being pulled.Console
remains on or working.
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