Follow these steps to continue troubleshooting
1. If the screen powers back on after it has turned off, this is a known issue that will be fixed in an upcoming firmware
update. Avoid streaming video content or Explore the World until the update is available [11431.G].
2. If the display stays on when the treadmill shuts down, check if there is a message displayed reading "+SAFETY KEY."
Remove the safety key and reinsert it, then restart your workout [11431.A].If the issue persists, please visit Treadmill
10 and 22: Why won't the belt move?to continue troubleshooting.
3. If the display does not stay on, check if a breaker is tripped on your treadmill and your electrical panel. If your home's
circuit is tripped, try another outlet. The treadmill may not work on some older GFI/AFI outlets and improperly
grounded outlets. Consult an electrician if the issue persists[11431.B].
4. If the circuit breaker is tripped on your treadmill, reset the breaker by pushing it in. The breaker is located by the main
power switch in front of the machine[11431.C]. If it continues to trip, order a Power Switch [11431.D].
5. If neither circuit breaker is tripped, check the power cord for damage. Inspect the entire length of the cord and both
ends for damage such as cuts, crimps, or exposed wire. If no damage is found, reconnect the power cord and retest
your machine [11431.E]. If damage is present, order a Power Cord[11431.F].
Need to order replacement parts?
Please contact Customer Care at 1-800-605-3369 for additional help or to order replacement parts.
Some replacement parts may also be available for purchase online here.
A list of part numbers referenced within this guide can be located at the bottom of this page.
Customer Care - Hours of Operation:
Monday - Friday 6:00am - 5:00pm PST
The replacement part will be provided to you at no cost assuming your machine meets the warranty eligibility
requirements. A Customer Care Agent will be able to assess your current warranty eligibility and provide you with your
options.
Please note that if you did not purchase your machine directly from BowFlex, Schwinn, or Nautilus, we will need a copy
of your purchase receipt in order to register your machine for warranty.
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