Troubleshooting
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6
Error and maintenance messages 6
As with any sophisticated office product, errors may occur, consumable and maintenance items may need to
be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the
appropriate message. The most common error and maintenance messages are shown below.
You can clear most errors and perform routine maintenance by yourself. If you need more help, the Brother
Solutions Center offers the latest FAQs and troubleshooting tips:
Visit us at http://solutions.brother.com/
.
Error message Cause Action
Access Denied The function you want to use is
restricted by Secure Function Lock
2.0.
Contact your administrator to check your Secure
Function Lock Settings.
Cartridge Alert The ink cartridge has been used
with too many printers.
Do not remove a cartridge unless its ink runs out.
Removing a cartridge while it contains ink may cause
ink to leak out.
You can clear this error by opening and closing the
printer’s ink cartridge cover.
If you are not using Genuine Brother
ink the machine may not detect the
ink cartridge.
Use a Genuine Brother Ink Cartridge. You can clear
this error by opening and closing the printer’s ink
cartridge cover.
The cartridge’s expiration date has
passed.
You can clear this error by opening and closing the
printer’s ink cartridge cover. If you continue to use the
cartridge, print quality may decrease. Replace the ink
cartridge. (See Replacing the ink cartridge
uu page 98.)
Cartridge Error The ink is not being supplied
correctly.
Turn the machine off, and then turn it on again. If the
problem continues, call Brother Customer Service.
The ink cartridge is not installed
correctly.
Take out the ink cartridge, and put it back into the
machine again. If the problem continues, call Brother
Customer Service.
Cover is Open One of the machine’s covers is not
closed completely.
Close the cover indicated in the LCD message.
Duplex Disabled The back cover of the machine is
not closed completely.
Close the back cover of the machine.
The duplex tray is not installed or
not installed correctly.
Re-install the duplex tray.
DX Lever Error The paper adjustment lever for
duplex printing at the back of the
printer is not correctly set for the
paper size.
Move the lever at the back of the printer to the correct
paper size position.
Ink Low The ink cartridge is near the end of
its life.
Order a new ink cartridge now so a replacement ink
cartridge will be available when the LCD shows
Insufficient Ink.
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