Brother MFC-9330CDW - Page 111

Troubleshooting
101
B
Drum ! The corona wires on the drum
units must be cleaned.
Clean the corona wires on the drum units (see
Cleaning the corona wires on page 79).
The drum unit or the toner
cartridge and drum unit
assembly is not installed
correctly.
Put the toner cartridge into the drum unit that is
indicated on the Touchscreen. Then reinstall
the toner cartridge and drum unit assembly into
the machine.
Drum Stop It is time to replace the drum
unit.
Replace the drum unit for the color indicated on
the Touchscreen. (see Replacing the drum
units on page 83).
Fuser Error The temperature of the fuser
unit does not rise to a specified
temperature within the
specified time.
Press and hold down to turn the machine
off, wait a few seconds, and then turn it on
again. Leave the machine idle for 15 minutes
with the power on.
The fuser unit is too hot.
Jam 2-sided The paper is jammed
underneath the paper tray or
the fuser unit.
See Paper is jammed underneath the paper
tray on page 118.
Jam Inside The paper is jammed inside the
machine.
See Paper is jammed inside the machine
on page 115.
Jam Manual Feed The paper is jammed in the
manual feed slot of the
machine.
See Paper is jammed in the manual feed slot
on page 111.
Jam Rear The paper is jammed in the
back of the machine.
See Paper is jammed at the back of the
machine on page 113.
Jam Tray The paper is jammed in the
paper tray of the machine.
See Paper is jammed in the paper tray
on page 111.
Limit Exceeded The print limit set in Secure
Function Lock 2.0 was
reached.
Call your administrator to check your Secure
Function Lock Settings.
Log Access Error The machine could not access
the print log file in the server.
Call your administrator to check the Store Print
Log to Network settings.
For more information, see Network User's
Guide: Store Print Log to Network
Low Temperature The room temperature is too
low for the machine to operate.
Increase the room temperature to allow the
machine to operate.
Manual Feed Manual was selected as the
paper source when there was
no paper in the manual feed
slot.
Place paper in the manual feed slot (see
Loading paper in the manual feed slot
on page 22).
No Belt Unit The belt unit is not installed
correctly.
Reinstall the belt unit (see Replacing the belt
unit on page 88).
No HUB Support A USB hub device is
connected to the USB direct
i
nterface.
Disconnect the USB hub device from the USB
direct interface.
Error Message Cause Action