Troubleshooting
89
B
Error Message Cause Action
B&W Print Only
Replace Ink
One or more of the colour ink
cartridges have reached the end of
their life.
You can use the machine in
monochrome mode for approximately
four weeks depending on the number
of pages you print.
While this message appears on the
Touchscreen, each operation works in
the following way:
Printing
If you choose Greyscale in the
Advanced tab of the printer driver,
you can use the machine as a
monochrome printer.
2-sided print is not available when
this message appears.
Copying
If the paper type is set to
Plain Paper you can make
copies in monochrome.
2-sided copy is not available when
this message appears.
Faxing
If the paper type is set to
Plain Paper or
Inkjet Paper, the machine will
receive and print the faxes in
monochrome.
If a sending machine has a colour
fax, the machine’s “handshake”
will ask that the fax be sent as
monochrome.
Replace the ink cartridges. (See
Replacing the ink cartridges
on page 79.)
The machine will stop all print
operations, you cannot use the
machine until a new ink cartridge is
installed in the following cases:
• If you unplug the machine or take
out the ink cartridge.
• If the paper type is set to anything
except Plain Paper or
Inkjet Paper.
• (Windows
®
) If you check
Slow Drying Paper in the Basic
tab of the printer driver.
(Macintosh) If you check
Slow Drying Paper in the
Print Settings of the printer driver.
Cannot Detect You installed a new ink cartridge too
quickly and the machine did not detect
it.
Take out the new ink cartridge and
re-install it slowly until the cartridge
lever lifts. (See Replacing the ink
cartridges on page 79.)
An ink cartridge is not installed
correctly.
If you are using non Brother Original
ink the machine may not detect the ink
cartridge.
Replace the cartridge with a Brother
Original ink cartridge. If the error
message remains, contact Brother
customer service or your local Brother
dealer.
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