90
Cannot Detect Ink If you are using non Brother Original
ink, the machine may not detect the
ink volume.
Replace the cartridge with a Brother
Original ink cartridge. If the error
message remains, contact Brother
customer service or your local Brother
dealer.
Cannot Print
Replace Ink
One or more of the ink cartridges have
reached the end of their life. The
machine will stop all print operations.
While memory is available,
monochrome faxes will be stored in
the memory. If a sending machine has
a colour fax, the machine's
“handshake” will ask that the fax be
sent as monochrome.
Replace the ink cartridges. (See
Replacing the ink cartridges
on page 79.)
Comm.Error Poor telephone line quality caused a
communication error.
If the problem continues, call the
telephone company and ask them to
check your telephone line.
Connection Fail You tried to poll a fax machine that is
not in Polled Waiting mode.
Check the other fax machine's polling
setup.
Cover is Open The scanner cover is not completely
closed.
Lift the scanner cover and then close it
again.
Make sure the telephone line cord and
USB cable (if used) have been guided
correctly through the cable channel
and out the back of the machine.
The ink cartridge cover is not
completely closed.
Firmly close the ink cartridge cover
until it clicks.
Data Remaining Print data is left in the machine's
memory.
Press . The machine will cancel
the job and clear it from the memory.
Try to print again.
Disconnected The other person or other person's fax
machine stopped the call.
Try to send or receive again.
If calls are stopped repeatedly and you
are using a VoIP (Voice over IP)
system, try changing the Compatibility
to Basic (for VoIP). (See Telephone
line interference / VoIP on page 119.)
Document Jam
(MFC-J4410DW and
MFC-J4610DW)
The document was not inserted or fed
correctly, or the document scanned
from the ADF was too long.
(See Using the ADF (MFC-J4410DW
and MFC-J4610DW) on page 36.)
(See Document jam (MFC-J4410DW
and MFC-J4610DW) on page 99.)
Error Message Cause Action
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