Troubleshooting 
67
B
Out of Memory The machine's memory is full. If a fax-sending or copy operation 
is in process:
 Press Stop/Exit and wait until the 
other operations that are in 
process finish, and then try again.
 Press Mono Start to send the 
pages scanned so far.
 Press Mono Start or Color Start 
to print the pages scanned so far.
 Clear the data in the memory. To 
gain extra memory, you can turn 
off Memory Receive. 
(See Advanced User’s Guide: 
Turning off Memory Receive 
operation.)
 Print the faxes that are in the 
memory. (See Advanced User’s 
Guide: Printing a fax from the 
memory.)
Paper Jam The paper is jammed in the machine. Remove the jammed paper by 
following the steps in Printer jam or 
paper jam on page 71.
Make sure the paper length guide is 
set to the correct paper size.
If there is a repeat paper jam, a small 
piece of paper may be stuck in the 
machine. Make sure paper is not still 
jammed in the machine. (See 
Additional paper jam clear operations 
on page 74.)
Paper dust has accumulated on the 
surface of the paper pick-up rollers.
Clean the paper pick-up rollers. 
(See Advanced User’s Guide: 
Cleaning the paper pick-up rollers.)
Error Message Cause Action