Troubleshooting 
77
B
j If the thick paper is pushing any jammed 
paper out, remove the jammed paper.
 
DO NOT touch the encoder strip (1). 
Doing this may cause damage to the 
machine.
 
 
k Pull the thick paper out of the machine.
l Close the Jam Clear Cover.
Make sure the cover is closed correctly.
 
m Lift the scanner cover (1) to release the 
lock. Gently push the scanner cover 
support down (2) and close the scanner 
cover (3) using both hands.
 
 
Be careful not to pinch your fingers when 
you close the scanner cover.