Brother MFC-T910DW User Manual

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Troubleshooting
If you think there is a problem with your machine, first check each of the items below, then try to identify the
problem, and follow our troubleshooting tips.
You can correct most problems yourself. If you need additional help, the Brother Solutions Center offers the
latest FAQs & Troubleshooting tips.
Visit us at support.brother.com.
Click FAQs & Troubleshooting and search for your model name.
First, check the following:
• The machine's power cord is connected correctly and the machine's power is on.
• All of the machine's protective parts have been removed.
• The Scanner Cover and the Jam Clear Cover are fully closed.
• Paper is inserted correctly in the paper tray.
• The interface cables are securely connected to the machine and the computer, or the wireless connection is
set up on both the machine and your computer.
• (For network models) The access point (for wireless), router, or hub is turned on and its link button is blinking.
• The machine's LCD is displaying messages.
If you did not solve the problem with the checks, identify the problem and then see Related Information.
Related Information
• Error and Maintenance Messages
• Document Jams
• Printer Jam or Paper Jam
• If You Are Having Difficulty with Your Machine
• Check the Machine Information
• Reset Your Brother Machine
• Paper Handling and Printing Problems
• Telephone and Fax problems
• Other Problems
• Network Problems
• Google Cloud Print Problems
• AirPrint Problems
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Brother MFC-T910DW Specifications

General

Maximum resolution	6000 x 1200 DPI
Poster printing function	Yes
Print speed (ISO/IEC 24734) mono	12 ipm
Print speed (ISO/IEC 24734) color	10 ipm
Print speed (black, normal quality, A4/US Letter)	27 ppm
Print speed (color, normal quality, A4/US Letter)	23 ppm
Copier resize	25 - 400 %
Maximum copy resolution	1200 x 1200 DPI
Maximum number of copies	99 copies
N-in-1 copy function (N=)	2, 4
Copy speed (black, normal quality, A4)	6 cpm
Scan to	E-mail, File, Image, OCR, USB
Scanner type	Flatbed & ADF scanner
Input color depth	30 bit
Output color depth	24 bit
Maximum scan resolution	19200 x 19200 DPI
Optical scanning resolution	1200 x 2400 DPI
Display	TFT
Product color	Black
Display diagonal	1.8 \
Market positioning	Home & office
Faxing	Mono faxing
Fax memory	170 pages
Modem speed	14.4 Kbit/s
Fax transmission speed	7 sec/page
Fax speed dialing (max numbers)	40
Printing colors	Black, Cyan, Magenta, Yellow
Maximum duty cycle	- pages per month
Page description languages	-
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Cabling technology	10/100Base-T(X)
Security algorithms	64-bit WEP, 128-bit WEP, SSID, WPA-AES, WPA-PSK, WPA-TKIP, WPA2-AES, WPA2-PSK
Ethernet LAN data rates	10, 100 Mbit/s
Mobile printing technologies	Brother iPrint & Scan, Google Cloud Print, Mopria Print Service
Supported network protocols (IPv4)	ARP, RARP, BOOTP, DHCP, APIPA(Auto IP), WINS/NetBIOS name resolution, DNS Resolver, mDNS, LLMNR responder, LPR/LPD, Custom Raw Port/Port9100, SNMPv1/v2c, TFTP server, ICMP, Web Services (Print/Scan), SNTP Client
Supported network protocols (IPv6)	NDP, RA, mDNS, LLMNR Responder, DNS Resolver, LPR/LPD, Custom Raw Port/Port9100, SNMPv1/v2c, TFTP server, Web Services (Print/Scan), SNTP Client, ICMPv6
Standard interfaces	Ethernet, USB 2.0, Wireless LAN
Internal memory	128 MB
Card reader integrated	No
Sound pressure level (printing)	50 dB
Sustainability certificates	ENERGY STAR
Mac operating systems supported	Mac OS X 10.11 El Capitan, Mac OS X 10.12 Sierra, Mac OS X 10.13 High Sierra
Server operating systems supported	Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016
Windows operating systems supported	Windows 10, Windows 10 Education, Windows 10 Education x64, Windows 10 Enterprise, Windows 10 Enterprise x64, Windows 10 Home, Windows 10 Home x64, Windows 10 IOT Core, Windows 10 Pro, Windows 10 Pro x64, Windows 7, Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 7 x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows 8.1, Windows 8.1 Enterprise, Windows 8.1 Enterprise x64, Windows 8.1 Pro, Windows 8.1 Pro x64, Windows 8.1 x64
Power consumption (off)	0.2 W
Power consumption (ready)	3.5 W
Power consumption (sleep)	1.2 W
Power consumption (copying)	16 W
Power consumption (average operating)	- W
Paper input type	Paper tray
Total input capacity	150 sheets
Total output capacity	50 sheets
Multi-Purpose tray input capacity	80 sheets
Auto document feeder (ADF) input capacity	20 sheets
Envelopes sizes	10, C5, DL, Monarch
Paper tray media types	Envelopes, Glossy paper, Photo paper, Plain paper
Non-ISO print media sizes	Executive (184 x 267mm), Legal (media size)
ISO A-series sizes (A0...A9)	A4, A5, A6
JIS B-series sizes (B0...B9)	B5, B6
Maximum ISO A-series paper size	A4
Multi-Purpose Tray media weight	64 - 220 g/m²
Paper tray media weight (imperial)	17 - 58 lbs
Auto Document Feeder (ADF) media weight	64 - 90 g/m²
Auto Document Feeder (ADF) media weight (imperial)	17 - 24 lbs
Operating temperature (T-T)	10 - 35 °C
Operating relative humidity (H-H)	20 - 80 %

Weight and Dimensions

Depth	439 mm
Width	435 mm
Height	195 mm