Error Message Cause Action
• You can still scan even if the ink is low
or needs to be refilled.
Change Paper?
This message is displayed when the
setting to confirm the paper type and size
is enabled.
To not display this confirmation message,
change the setting to Off.
See Related Information: Change the
Check Paper Size Setting.
Check ink level. If
there is ink, then
press OK.
A certain amount of ink is consumed in
operations;
Look through the window of the ink tank to
confirm the actual amount of remaining
ink.
If the remaining ink level is at or below the
lower line under the minimum fill mark,
refill the ink tank.
Close ink cover.
The ink tank cover is not locked in the
closed position.
Firmly close the ink tank cover until it
locks into place.
Comm. Error
Poor telephone line quality caused a
communication error.
Send the fax again or connect the
machine to another telephone line. If the
problem continues, contact the telephone
company and ask them to check your
telephone line.
Connection Error
Other devices are trying to connect to the
Wi-Fi Direct network at the same time.
Make sure there are no other devices
trying to connect to the Wi-Fi Direct
network, and then try to configure the Wi-
Fi Direct settings again.
Connection Fail
The Brother machine and your mobile
device cannot communicate during the
Wi-Fi Direct network configuration.
• Move the mobile device closer to your
Brother machine.
• Move your Brother machine and the
mobile device to an obstruction-free
area.
• If you are using the PIN Method of
WPS, make sure you have entered the
correct PIN.
Cover is Open.
The scanner cover is not locked in the
closed position.
Lift the scanner cover and then close it
again.
Make sure the interface cable (if used)
have been guided correctly through the
cable channel and out the back of the
machine.
Data Remaining
Print data is left in the machine's memory. Press Stop/Exit. The machine will cancel
the job and clear it from the memory. Try
to print again.
Disconnected
The other person or other person's fax
machine stopped the call.
Try to send or receive again.
If calls are stopped repeatedly and you
are using a VoIP (Voice over IP) system,
try changing the Compatibility to Basic (for
VoIP).
See Related Information: Telephone Line
Interference/VoIP.
Document Jam
The document was not inserted or fed
correctly, or the document scanned from
the ADF was too long.
Remove the jammed document, and then
press Stop/Exit. Set the document in the
ADF correctly.
See Related Information: Load
Documents in the Automatic Document
Feeder (ADF).
See Related Information: Document
Jams.
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