Difficulties Suggestions
Make sure the ink is fresh. The following may cause ink to clog:
• The expiration date written on the bottle package has passed.
• The ink has been in your machine for over six months.
• The ink bottle may not have been stored correctly before use. Store the ink
bottle on a level surface in a cool, dark place.
Make sure you are using Brother Original ink. Brother does not recommend using
non-Brother Original ink, or refilling with ink other than Brother Original ink.
Make sure you are using one of the recommended types of paper.
See Related Information: Acceptable Paper and Other Print Media.
The recommended environment for your machine is between 20 °C to 33 °C.
White lines appear in text or
graphics.
Clean the print head.
See Related Information: Clean the Print Head from Your Brother Machine.
See Related Information: Clean the Print Head from Your Computer (Windows)
or Clean the Print Head from Your Computer (Mac).
Make sure you are using Brother Original ink.
Try using the recommended types of paper.
See Related Information: Acceptable Paper and Other Print Media.
To prolong print head life, provide the best ink economy and maintain print
quality, we do not recommend frequently unplugging the machine and/or leaving
the machine unplugged for extended periods of time. We recommend using
to power down the machine. Using allows minimal power to the machine,
resulting in periodic, but less frequent, cleaning of the print head.
The machine prints blank pages. Check the print quality.
See Related Information: Check the Print Quality.
Make sure you are using Brother Original ink.
To prolong print head life, provide the best ink economy and maintain print
quality, we do not recommend frequently unplugging the machine and/or leaving
the machine unplugged for extended periods of time. We recommend using
to power down the machine. Using allows minimal power to the machine,
resulting in periodic, but less frequent, cleaning of the print head.
Characters and lines are blurred. Check the printing alignment.
See Related Information: Check the Print Alignment from Your Brother Machine.
Change the print setting options.
See Related Information: Change the Print Setting Options When Having Printing
Problems.
Printed text or images are
skewed.
Make sure the paper is loaded correctly in the paper tray and the paper guides
are adjusted correctly.
See Related Information: Load Paper.
Make sure the Jam Clear Cover is closed correctly.
Smudge or stain at the top centre
of the printed page.
Make sure the paper is not too thick or curled.
See Related Information: Acceptable Paper and Other Print Media.
Printing appears dirty or ink
seems to run.
Make sure you are using the recommended types of paper. Do not handle the
paper until the ink is dry.
See Related Information: Acceptable Paper and Other Print Media.
Make sure the printing surface is face down in the paper tray.
Make sure you are using Brother Original ink.
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