31
8 Fault Correction
Error message Cause Remedy
Name exists
Duplicate usage of eld name
in the direct programming
Correct programming
Network
Error
e.g. No DHCP server, no
link, no SMTP server, no
Timeserver
Please contact your network
administrator.
No label
found
There are labels missing on
the label material
Press Continue repeatedly until
printer recognizes the next label
on the material.
The label format as set in the
software does not correspond
with the real label format
Cancel current print job.
Change the label format set in
the software.
Restart print job.
Printer is loaded with
continuous paper, but the
software is set on labels
Cancel current print job.
Change the label format set in
the software.
Restart the print job.
No label
size
The size of the label is not
dened in the programming.
Check programming.
Out of paper
Out of label roll Load labels.
Error in the paper feed,
Material is not positioned
under the label sensor.
Check paper feed.
Out of
ribbon
Out of transfer ribbon Insert new transfer ribbon.
Transfer ribbon melted during
printing
Cancel current print job.
Change the heat level via
software.
Clean the printhead 7.2 on
page 23
Load transfer ribbon
Restart print job.
The printer is loaded with
thermal labels, but the
software is set to transfer
printing
Cancel current print job.
Set software to direct thermal
printing.
Restart print job.
Protocol
error
Printer has received an
unknown or invalid command
from the computer, e.g.
the command to perform a
cut although a cutter is not
mounted
Select Continue to skip the
command or
select Cancel to cancel the print
job.
Read error
Read error when reading
from the data medium.
Check data medium.
Backup data, reformat medium.
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