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● Coach Delivery Date (optional)
● Operator’s Fleet Number
● Mileage and Date at Failure
● Detailed Description of Failure (Complaint, Cause, and Correction Needed)
● Contact Person, Address, Phone and Fax Numbers, E-mail (If applicable)
A warranty claim must be filed within 30 days after a failure has been reported and should be
processed through our Technical Support Center at 1-800-216-6788.
PERFORMING REPAIRS
As mentioned before, Based on this Limited Warranty, CHTC’s sole obligation is limited to:
repairing or replacing parts that failed as a result of a defect in material or workmanship occurring
during the Warranty Term under normal service conditions. Buyers have to provide CHTC with
timely written notice of the defect as well as return defective part(s) to CHTC, transportation
charges collect. Also, the labor cost incurred in the removal and replacement of any such defective
part(s) based on working hours designated by CHTC, times 125% of the base rate for mechanical
labor at repair facility at the time of replacement, which have been previously approved by CHTC.
WARRANTY REPLACEMENT PARTS
Replacement part(s) may be available at CHTC Technical Support Center. Replacement part
orders for covered warranty claims go to CHTC Technical Support Center directly. Warranty
claims for defective parts should be filed and mailed to CHTC Technical Support Center. The filing
of a warranty claim is not contingent upon ordering a replacement part from CHTC. Instruction
will be provided when the warranty is filed. For example, the defective parts should be returned
within 30 days (if instructed), otherwise CHTC will deny the warranty claim. After the part(s)
returned, CHTC will check if: (a) the part(s) is found not defective; or (b) the Buyer’s warranty
claim with respect to the returned part is not otherwise in accordance with the terms and
conditions of CHTC’s Limited Warranty; or (c) the part was damaged during shipping (materials
must be well packaged in a sturdy container to prevent damage). If any of these conditions are
met, CHTC will deny the claim and return part(s) to Buyer with written explanation.
PARTS
Parts purchased from CHTC Service Parts and used by Buyer on Coaches within the Coach
Limited Warranty will be handled, in case of failure, by the appropriate CHTC Warranty
Department. Warranty coverage for parts purchased and installed on a Buyer’s coach outside the
terms of the Limited Warranty will be covered only by the part’s warranty, if any, that may be
provided in connection with the part’s sale. Buyer should contact the appropriate Fleet Support
parts center for warranty claim handling instruction.
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