What to do next
Prepare your Headset COP Files.
Prepare Your Headset COP Files
You can install and upgrade the latest headset firmware using a COP file. A headset COP file contains all the
firmware versions of different headset models along with their configuration data.
Ensure that the Cisco Headset service is up and running before the COP file is installed.
Ensure that the headset COP file is installed on all nodes of Unified Communications Manager.
Note
1. Install or upgrade the COP file to the Unified Communications Manager system before you can start using
your Cisco headsets.
When you connect your headset to the endpoints, the headset template configuration changes are applied. If
you make any updates to the headset template configurations on Unified Communications Manager, the
endpoints apply these configuration updates on the connected headsets.
All configuration updates depend on the version of the headset template in the COP file. If the headset template
version is higher in the latest COP file, the configuration file on Unified Communications Manager is updated.
If the configuration file in the COP file is upgraded, the headset template version in Unified Communications
Manager is updated irrespective of the version of the template and vice versa. The following list shows the
various template version update scenarios after a COP file upgrade:
• If the Unified Communications Manager is currently installed with the headset template version 1-10
and you upgrade your Unified Communications Manager server that has headset template version 1-12,
then the chosen headset template version is 1-12. Unified Communications Manager opts for the higher
headset template version.
• If the Unified Communications Manager is currently installed with the headset template version 1-10
and you upgrade your Unified Communications Manager server that has headset template version 1-9,
then the chosen headset template version is 1-10. Unified Communications Manager opts for the higher
headset template version.
• If the Unified Communications Manager is currently installed with the headset template version 1-10
and you install a COP file that has headset template version 1-12, then the chosen headset template
version is 1-12. Headset template installed with the COP files is the preferred option.
• If the Unified Communications Manager is currently installed with the headset template version 1-10
and you install a COP file that has headset template version 1-9, then the chosen headset template version
is 1-9. Headset template installed with the COP files is the preferred option.
• If you had a COP file installed that has headset template version 1-12 and you upgrade your Unified
Communications Manager server having headset template version 1-10, then the chosen headset template
version is 1-12. Unified Communications Manager opts for the higher headset template version.
Cisco Headset 700 Series Administration Guide
9
Cisco Headset 700 Series Administration on Cisco Unified Communications Manager
Prepare Your Headset COP Files
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