Cisco 700 series Administration Guide

CHAPTER 4
Cisco headset 700 Series Troubleshooting
• Troubleshooting Overview, on page 27
• Update Your Headset Firmware With a Cisco IP Phone, on page 29
• Update Your Headset Firmware on Cisco Jabber, on page 29
• Update Your Headset With the Cisco Headsets App, on page 30
• Open a TAC Case Online, on page 31
• Your Headset Serial Number, on page 31
Troubleshooting Overview
You may experience issues related to the following scenarios:
• A user's headset cannot communicate with their selected call device.
• Users experience poor audio quality.
• The headset or phone firmware is incompatible.
User Can't Use the Headset with a Cisco IP Phone
Problem
Your user has difficulty connecting or updating their Cisco Headset 700 Series to a Cisco IP Phone.
Solution
• Check the user's phone firmware.
• Check the connection between the phone and the headset.
• Disconnect and reconnect the headset.
See the Cisco Headset 730 User Guide for other troubleshooting solutions that the user can perform at their
desk.
Cisco Headset 700 Series Administration Guide
27

Cisco 700 series Specifications

General

Wireless	No
Compression	No
WAN Ports	1
Weight	0.48 kg
Power Supply	External
Category	Network Router