Headsets Don't Work with Cisco Jabber
Problem
Cisco Jabber for Windows or Mac does not work with any Cisco headset models.
Solution
Make sure that Jabber on Cisco Unified Communications Manager has been properly configured for headsets.
Check the jabber-config.xml file on the TFTP server to make sure that the parameter
EnableAccessoriesManager is set to true. This parameter enables call management functionality in connected
devices, including headsets.
Refer to the On-Premises Deployment for Cisco Jabber for detailed information about on how to modify and
upload the jabber-config.xml file to your TFTP server.
See https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/12_0/cjab_b_
on-premises-deployment-for-cisco-jabber-12/cjab_b_on-premises-deployment-for-cisco-jabber-12_chapter_
01111.html
For more detailed information on all the Cisco Jabber configuration fields in Cisco Unified Communications
Manager, see the Parameters Reference Guide for Cisco Jabber at https://www.cisco.com/c/en/us/td/docs/
voice_ip_comm/jabber/12_0/cjab_b_parameters-reference-guide-for-cisco_12.html.
Headsets Don't Show Up in Cisco Unified Communications Manager
Administration Inventory
Problem
Your deployed headsets connected to a Cisco IP Phone or Cisco Jabber don't show up in the Inventory page
on Cisco Unified CM Administrator.
Solution
• Make sure your users have phone firmware 12.7(1) or later, or Cisco Jabber version 12.8 or later.
• Make sure that Cisco Headset Service is active.
See Activate Cisco Headset Service, on page 8.
• Make sure that you have Cisco Unified Communications Manager 11.5(1)SU7 or later, or Cisco Unified
Communications Manager 12.5(1)SU1 or later.
Poor Audio Quality
Problem
Your user experiences poor audio quality.
Cisco Headset 700 Series Administration Guide
28
Cisco headset 700 Series Troubleshooting
Headsets Don't Work with Cisco Jabber
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