Get an Aggregate Summary of Your Deployed Headsets 18
Configure Cisco IP Phones for Headsets on Cisco Unified Communications Manager 18
Cisco Headset 700 Series Parameters on Cisco Unified Communications Manager 19
Set Up a Group of Phones for Headsets 19
Set Up a Single Phone for a Headset 20
Headset Administration on Webex Control Hub 20
Check Headset Inventory in Cisco Webex Control Hub 20
Headset Management on Cisco Unified Communications Manager Version 12.5(1) or Older 21
CHAPTER 3
Headset Management on Older Versions of Cisco Unified Communications Manager 21
Download the Default Headset Configuration File 22
Modify the Default Headset Configuration File 23
Install the Default Configuration File on Cisco Unified Communications Manager 25
Restart the Cisco TFTP Server 26
Cisco headset 700 Series Troubleshooting 27
CHAPTER 4
Troubleshooting Overview 27
User Can't Use the Headset with a Cisco IP Phone 27
Headsets Don't Work with Cisco Jabber 28
Headsets Don't Show Up in Cisco Unified Communications Manager Administration Inventory
28
Poor Audio Quality 28
Update Your Headset Firmware With a Cisco IP Phone 29
Check Your Headset Firmware on On-Premises Phones 29
Update Your Headset Firmware on Cisco Jabber 29
Check Your Headset Firmware on Cisco Jabber 30
Update Your Headset With the Cisco Headsets App 30
Check Your Headset Firmware in the Cisco Headsets App 30
Submit Logs Through the Cisco Headsets App 31
Open a TAC Case Online 31
Your Headset Serial Number 31
Find Your Serial Number in the Cisco Headsets App 32
Find Your Headset Serial Number on a Cisco IP Phone 32
Find Your Headset Serial Number in Cisco Jabber 32
Cisco Headset 700 Series Administration Guide
iv
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