Menus and Commands
104 Voice Mail Features (Option A Menu) Cisco 7960/7940 Telephone User Guide 
620-05600070B
8 Hear or change custom operator number 
(Not supported for stand-alone mailboxes) [for options see 
“Voice Mail Custom Operator (Zero Out) List” on page 107)
* (star)
Exit the voice mail system
Play Control Keys
* (star) • When pressed while sender, date, and time information 
(message header) is playing, returns to Alternate Voice Mail 
Top Menu
• When pressed while message is playing, returns to message 
header.
# • When pressed while message header is playing, goes to directly 
to the message.
• When pressed while message is playing, goes to Message 
Handling Control Menu.
1 Rewind
11 Rewind to the beginning
2 Pause/Resume
3 Fast Forward
33 Fast Forward to the end
Message Handling Message Control Menu
* (star) Return to Alternate Voice Mail Top Menu
# Next message
4 Replay message
6 Forward
7 Delete
8 Reply
9 Save
88 Call originator
Table 11: Voicemail Message Handling Controls
Feature
Before Mail 
Message
After Mail 
Message
During Mail 
Message
Rewind NA NA 1
Rewind to beginning NA NA 11
Table 10: Voice Mail Menu Keys
Access Code Function