Name: Cisco 7960
Brand: Cisco
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Cisco 7960/7940 Telephone User Guide Set Up Outlook for TAPI 159

620-05600070B

4. Click Call Contact on the menu (circled in the previous screen) to open the

New Call dialog box.

5. Click Dialing Options to open the Dialing Options dialog box.

6. Click on the drop-down menu in the Connect using line field and scroll down

any entries until you find your telephone number (circled).

Default Chapter3
- Table of Contents3
1 Your Cisco Telephone13
- Introduction13
  - Accessing Phone Features13
  - In this Manual13
- Telephone Descriptions13
- Cisco 7940/7960 Features Table14
- Identifying Your 7960 Telephone Type16
- Moving Your Telephone17
2 Basic Phone Features19
- Adjusting the Display Contrast19
- Adjusting the Volume20
- Adjusting the Ringer Volume20
- Answering a Call20
  - Using the Phone20
- Answering a Second Call (Call Waiting)20
  - Using the Answer Soft Key21
  - Reconnecting to the First Call21
- Hanging up21
- Line Button Indicators21
- Making an External Call22
  - Using the Handset22
  - Using the Speakerphone22
    - Using the Keypad22
- Making an Internal Call23
  - Using the 7960 MGCP23
  - Using the 7960 SCCP23
- Selecting a Ringer Sound23
- Services Feature24
- Using the Call Directory29
  - Viewing or Dialing Missed Calls29
  - Viewing or Dialing Received and Placed Calls30
- Using Features Without Replacing the Handset30
  - During a Call30
  - After a Call31
- Using the Speakerphone31
  - Speakerphone Troubleshooting32
3 System Telephone Features33
- Feature Activation Digit33
- Abbreviated Dial33
- Anonymous Call Rejection35
  - Enabling Anonymous Call Rejection35
  - Disabling Anonymous Call Rejection36
- Authorization Code Calling36
- Billing Codes36
  - Using the Billing Key36
  - Using the Star Code36
- Blind Transfer37
- Call Back Queuing37
- Call Block (Selective Call Rejection)38
Call Forward (All Calls)41
- Enabling Call Forward (All)41
  - Using the Phone41
- Using Star Codes42
  - Disabling Call Forward (All)43
    - Using the Phone43
- Using Star Codes43
Call Forward (Busy)43
- Enabling Call Forward (Busy)43
- Disabling Call Forward (Busy)45
Call Forward (no Answer)45
- Enabling Call Forward (no Answer)45
- Disabling Call Forward (no Answer)46
Call Forward (out of Service)47
- Enabling Call Forward (out of Service)47
- Disabling Call Forward (out of Service)48
Call Pickup48
- Directed Call Pickup48
  - Using the Phone48
- Using Star Codes49
  - Group Call Pickup49
    - Using the Phone49
Call Return49
Call Trace50
Call Waiting50
- Answering the Second Call51
- Switching between Held Calls51
- Suspending Call Waiting51
Call Waiting with Caller ID51
Call Waiting with ID Manager51
Caller ID Block52
Conference52
- Conference Call Tips53
Dial Tone and Ringer Patterns53
Direct Extension Assignment54
- Programming a Guest Phone54
- Re-Establishing the Guest Phone54
- Re-Establishing Your Old Phone54
Do Not Disturb55
- Tips for Using Do Not Disturb55
- Enabling/Disabling Do Not Disturb55
  - Using the Phone55
  - Using Star Codes55
End Call56
Group Speed Dial56
Hold56
Hold-On Queuing57
Hunt Groups57
Indicated Call Park57
- Parking a Call58
- Retrieving a Parked Call58
Intercom58
- Making an Intercom Call58
- Receiving an Intercom Call58
- Notes on Intercom Calls58
Meet-Me Conference59
- Joining a Meet-Me Conference59
- Scheduling a Meet-Me Conference64
- Canceling a Meet-Me Conference65
- Modifying a Meet-Me Conference66
- Getting a List of Meet-Me Conferences67
Multicall Park67
- Parking a Call67
- Retrieving a Parked Call67
Music on Hold68
Mute68
Night68
On-Hook Dialing69
One-Touch Transfer70
Permanent Caller ID Block Release71
Phone Configurator71
- Assigning Your Phone Number to Your Phone71
- IP Address/Phone Number Announcement72
- Changing the Extension Number72
- Unassigning the Extension Number73
Priority Call73
- Enabling/Disabling Priority Call73
- Adding Members to the Priority Call List74
- Listing Priority Call Members74
- Deleting Priority Call Members75
Queue/Acd (Automatic Call Distribution)76
- Finding Your Queues76
- Logging Into/Out of Queues76
- Answering Calls from Queues76
- Viewing Calls-In-Queue Information77
Privacy Guard77
- Access Codes77
- Caller Actions78
  - Entering an Access Code78
  - Recording a Name78
- Answering a Privacy Guard Call79
- Enabling/Disabling Privacy Guard79
- Managing the Access Code80
  - Changing the Access Code80
  - Listening to Access Code80
- Managing the Selective Caller List81
- Redial83
  - Using the Phone83
    - Using Star Codes83
- Remote Access to Call Forwarding83
  - Setting or Changing Remote Forwarding83
  - Canceling Remote Forwarding84
- Remote Phone84
- Selective Call Forward87
- Speaker90
- Speed Dial91
- Transfer92
4 Voice Mail Features (Default Menu)95
- Menus and Commands95
- Accessing Your Voice Mail98
Using Controls While Playing Messages101
- Rewind/Fast Forward101
- Rewind to the Beginning of a Message101
- Fast Forward to the End of a Message101
- Pause Play of a Message102
Composing Messages before Sending102
- Compose and Send a Message102
- Marking a Message as Urgent103
Changing Your Password103
Skipping the Mail Menu to Hear Messages103
Returning to the Auto Attendant or Operator104
Zeroing out to a Custom Operator104
Replaying a Message105
Saving a Message105
Skipping to the Next Message105
Deleting a Message105
Forwarding a Message to Another Mailbox105
Replying to a Message106
Dialing Back a Caller107
Sending a Message Directly to an Extension107
Personal Greetings107
- Recording Personalized Mailbox Greetings108
- Listening to Your Greetings108
Receiving Pager Notification108
- What You Receive on Your Pager/Cell Phone109
Managing Distribution Groups109
- Creating a New Group110
- Editing or Modifying a Group110
- Deleting a Group112
- Listening to a List of Distribution Groups113
- Exiting the Voice Mail System113
5 Voice Mail Features (Option a Menu)115
- Menus and Commands115
- Accessing Your Voice Mail119
  - From Your Phone119
  - From any Other Internal Phone120
  - From the Email Program on Your PC121
- Using Controls While Playing Messages122
  - Rewind/Fast Forward122
  - Rewind to the Beginning of a Message122
  - Fast Forward to the End of a Message123
  - Pause Play of a Message123
- Composing Messages before Sending123
  - Compose and Send a Message123
  - Marking a Message as Urgent124
- Changing Your Password124
- Skipping the Mail Menu to Hear Messages125
- Returning to the Auto Attendant or Operator125
- Zeroing out to a Custom Operator125
- Replaying a Message126
- Saving a Message126
- Skipping to the Next Message126
- Deleting a Message126
- Forwarding a Message to Another Mailbox127
- Replying to a Message127
- Dialing Back a Caller128
- Sending a Message Directly to an Extension128
- Personal Greetings128
  - Recording Personalized Mailbox Greetings129
  - Listening to Your Greetings129
- Receiving Pager Notification129
  - What You Receive on Your Pager/Cell Phone130
- Managing Distribution Groups130
  - Creating a New Group131
  - Editing or Modifying a Group132
  - Deleting a Group133
  - Listening to a List of Distribution Groups134
- Exiting the Voice Mail System134
6 Voice Mail Features (Option B Menu)135
- Menus and Commands135
- Accessing Your Voice Mail138
  - From Your Phone138
  - From any Other Internal Phone139
  - From the Email Program on Your PC140
- Using Controls While Playing Messages141
  - Rewind/Fast Forward141
  - Rewind to the Beginning of a Message141
  - Fast Forward to the End of a Message141
  - Pause Play of a Message141
- Composing Messages before Sending142
  - Compose and Send a Message142
  - Marking a Message as Urgent142
- Changing Your Password143
- Skipping the Mail Menu to Hear Messages143
- Returning to the Auto Attendant or Operator143
- Zeroing out to a Custom Operator144
- Forwarding a Message to Another Mailbox145
- Replaying a Message145
- Saving a Message145
- Skipping to the Next Message145
- Deleting a Message145
- Replying to a Message146
- Dialing Back a Caller146
- Sending a Message Directly to an Extension146
- Personal Greetings147
  - Recording Personalized Mailbox Greetings147
  - Listening to Your Greetings148
- Receiving Pager Notification148
  - What You Receive on Your Pager/Cell Phone149
- Managing Distribution Groups149
  - Creating a New Group150
  - Editing or Modifying a Group150
  - Deleting a Group152
  - Listening to a List of Distribution Groups153
- Exiting the Voice Mail System153
7 Set up Outlook for TAPI155
- Using TAPI to Call from Outlook155
- Installing the TAPI Support Software157
- Configuring Windows for TAPI162
- Configuring Outlook to Use TAPI170
- Index173

Codecs	G.711, G.729a
Protocol Support	SCCP, SIP
Ethernet Ports	2 x 10/100 Ethernet ports
Power Options	Power over Ethernet (PoE), AC adapter
Audio	Full-duplex speakerphone
Buttons	6 line buttons
Weight	3.5 pounds

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