Cisco 7965G Administration Guide

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Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0
OL-12650-01
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Status Menu
DNS timeout DNS server did not respond. • Network is busy—The errors
should resolve themselves when
the network load reduces.
• No network connectivity between
the DNS server and the
phone—Verify the network
connections.
• DNS server is down—Check
configuration of DNS server.
DNS unknown host DNS could not resolve the name of the
TFTP server or
Cisco
Unified Communications
Manager.
• Verify that the host names of the
TFTP server or
Cisco
Unified Communications
Manager are configured properly
in DNS.
• Consider using IP addresses rather
than host names.
Duplicate IP Another device is using the IP address
assigned to the phone.
• If the phone has a static IP
address, verify that you have not
assigned a duplicate IP address.
See the
“Network Configuration
Menu” section on page 4-5 section
for details.
• If you are using DHCP, check the
DHCP server configuration.
Error update locale One or more localization files could
not be found in the TFTPPath directory
or were not valid. The locale was not
changed.
Check that the following files are
located within subdirectories in the
TFTPPath directory:
• Located in subdirectory with same
name as network locale:
– tones.xml
• Located in subdirectory with same
name as user locale:
– glyphs.xml
– dictionary.xml
– kate.xml
– dictionary.xml
Table 7-2 Status Messages on the Cisco Unified IP Phone 7965G and 7945G (continued)
Message Description Possible Explanation and Action

Cisco 7965G Specifications

General

Protocol Support	SIP, SCCP
Weight	3.5 lbs (1.6 kg)
Ethernet	10/100 Mbps
Power	IEEE 802.3af Power over Ethernet (PoE)
Expansion Module Support	Supports up to two Cisco Unified IP Phone Expansion Modules
Speakerphone	Full-duplex speakerphone
Lines	6 lines
Codecs	G.711, G.729a, iLBC