7-8
Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0
OL-12650-01
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Status Menu
Load Auth Failed The phone could not load a
configuration file.
Check that:
• A good version of the
configuration file exists on the
applicable server.
• The phone load file being
downloaded has not been altered
or renamed.
• The phone load type is
compatible; for example, you
cannot place a DEV load
configuration file on a
REL-signed phone.
Load ID incorrect Load ID of the software file is of the
wrong type.
Check the load ID assigned to the
phone (from
Cisco
Unified Communications
Manager, choose Device > Phone).
Verify that the load ID is entered
correctly.
Load rejected HC The application that was downloaded is
not compatible with the phone’s
hardware.
Occurs if you were attempting to
install a version of software on this
phone that did not support hardware
changes on this newer phone.
Check the load ID assigned to the
phone (from
Cisco
Unified Communications
Manager, choose Device > Phone).
Re-enter the load displayed on the
phone. See the
“Firmware Versions
Screen” section on page 7-12 to verify
the phone setting.
Load Server is
invalid
Indicates an invalid TFTP server
IP
address or name in the Load Server
option.
The Load Server setting is not valid.
The Load Server specifies a TFTP
server IP address or name from which
the phone firmware can be retrieved
for upgrades on the phones.
Check the Load Server entry (from
Cisco
Unified Communications
Manager Administration choose
Device > Phone).
Table 7-2 Status Messages on the Cisco Unified IP Phone 7965G and 7945G (continued)
Message Description Possible Explanation and Action
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