Cisco 7965G Administration Guide

7-10
Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0
OL-12650-01
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Status Menu
TFTP file not found The requested load file (.bin) was not
found in the TFTPPath directory.
Check the load ID assigned to the
phone (from Cisco
Unified
Communications Manager,
choose Device > Phone). Verify that
the TFTPPath directory contains a .bin
file with this load ID as the name.
TFTP server not
authorized
The specified TFTP server could not be
found in the phone’s CTL.
• The DHCP server is not
configured properly and is not
server the correct TFTP server
address. In this case, update the
TFTP server configuration to
specify the correct TFTP server.
• If the phone is using a static IP
address, the phone may be
configured with the wrong TFTP
server address. In this case, enter
the correct TFTP server address in
the Network Configuration menu
on the phone.
• If the TFTP server address is
correct, there may be a problem
with the CTL file. In this case, run
the CTL client and update the CTL
file, making sure that the proper
TFTP servers are included in this
file.
TFTP timeout TFTP server did not respond. • Network is busy—The errors
should resolve themselves when
the network load reduces.
• No network connectivity between
the TFTP server and the
phone—Verify the network
connections.
• TFTP server is down—Check
configuration of TFTP server.
Timed Out Supplicant attempted 802.1X
transaction but timed out to due the
absence of an authenticator.
Authentication typically times out if
802.1X authentication is not
configured on the switch.
Version error The name of the phone load file is
incorrect.
Make sure that the phone load file has
the correct name.
XmlDefault.cnf.xml,
or .cnf.xml
corresponding to the
phone device name
Name of the configuration file. None. This is an informational
message indicating the name of the
configuration file for the phone.
Table 7-2 Status Messages on the Cisco Unified IP Phone 7965G and 7945G (continued)
Message Description Possible Explanation and Action

Cisco 7965G Specifications

General

Protocol Support	SIP, SCCP
Weight	3.5 lbs (1.6 kg)
Ethernet	10/100 Mbps
Power	IEEE 802.3af Power over Ethernet (PoE)
Expansion Module Support	Supports up to two Cisco Unified IP Phone Expansion Modules
Speakerphone	Full-duplex speakerphone
Lines	6 lines
Codecs	G.711, G.729a, iLBC