Cisco IP Communicator - Using Cisco IP Communicator to Handle Calls; Basic Call Handling

CHAPTER
1-1
Cisco IP Communicator Administration Guide for Cisco CallManager
OL-4698-01
1
An Overview of
Cisco IP Communicator
Cisco IP Communicator is a software-based application that allows users to place
and receive phone calls using their personal computers. Cisco IP Communicator
depends upon the Cisco CallManager call processing system to provide telephony
features and Voice-over-IP capabilities.
This interaction with Cisco CallManager means that Cisco IP Communicator can
provide the same functionality as a full-featured Cisco IP Phone, while providing
the portability of a desktop application. Additionally, it means that you can
administer Cisco IP Communicator as a phone device via the Cisco CallManager
Administration web application.
Note Depending on context, this Guide refers to Cisco IP Communicator as a phone,
device, application, or interface.
This chapter includes the following topics:
• Cisco IP Communicator at a Glance, page 1-2
• Supported Networking Protocols, page 1-7
• Supported Audio Formats, page 1-9
• How Cisco IP Communicator Interacts with Cisco CallManager, page 1-9
• Understanding QoS Modifications, page 1-12
• Using Cisco IP Communicator in Other Languages, page 1-13