Cisco ONS 15454 SDH - Retrieve Diagnostics File Button; Restoring the Database and Default Settings

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Cisco ONS 15454 SDH Troubleshooting Guide, R5.0
July 2005
Chapter 1 General Troubleshooting
1.7.2 Retrieve Diagnostics File Button
Step 3 If you are unable to determine the port state, log into the Cisco Technical Support Website at
http://www.cisco.com/techsupport for more information or log into
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml to obtain a directory of toll-free Cisco
TAC numbers for your country.
1.7.2 Retrieve Diagnostics File Button
When you click the Retrieve Diagnostics File button in the Maintenance window, CTC retrieves system
data that can be off-loaded by a Maintenance or higher-level user to a local directory and sent to
Technical Support for troubleshooting purposes. The diagnostics file is in machine language and is not
human-readable, but can be used by Cisco Technical Support for problem analysis. Complete the
following task to off-load the diagnostics file.
Note In addition to the machine-readable diagnostics file, the ONS 15454 SDH also stores an audit trail of all
system events such as user logins, remote logins, configuration, and changes. This audit trail is
considered a record-keeping feature rather than a troubleshooting feature. Information about the feature
is located in the Cisco ONS 15454 SDH Procedure Guide Chapter 15, “Maintain the Node.”
Off-Load the Diagnostics File
Step 1 In the node view, click the Maintenance > Diagnostic tab (Figure 1-46).
Step 2 Click Retrieve Tech Support Log.
Step 3 In the Saving Diagnostic File dialog box, navigate to the directory (local or network) where you want to
save the file.
Step 4 Enter a name in the File Name field.
You do not have to give the archive file a particular extension. It is readable in any application that
supports text files, such as WordPad, Microsoft Word (imported), etc.
Step 5 Click Save.
The Get Diagnostics status window shows a progress bar indicating the percentage of the file being
saved, then shows “Get Diagnostics Complete.”
Step 6 Click OK.
1.8 Restoring the Database and Default Settings
This section contains troubleshooting for node operation errors that require restoration of software data
or the default node setup.