Cisco ONS 15454 SDH - The IP Address of the Node is Unknown; CTC Operation Troubleshooting; Unable to Launch CTC Help After Removing Netscape

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Cisco ONS 15454 SDH Troubleshooting Guide, R5.0
July 2005
Chapter 1 General Troubleshooting
1.9.9 The IP Address of the Node is Unknown
1.9.9 The IP Address of the Node is Unknown
Symptom The IP address of the node is unknown and you are unable to login.
Possible Cause The node is not set to the default IP address.
Recommended Action Leave one TCC2/TCC2P card in the shelf. Connect a PC directly to the
remaining TCC2/TCC2P card and perform a hardware reset of the card. The TCC2/TCC2P card will
transmit the IP address after the reset to enable you to capture the IP address for login. See the
“Retrieve Unknown Node IP Address” procedure on page 1-119.
Retrieve Unknown Node IP Address
Step 1 Connect your PC directly to the active TCC2/TCC2P card Ethernet port on the faceplate.
Step 2 Start the Sniffer application on your PC.
Step 3 Perform a hardware reset by pulling and reseating the active TCC2/TCC2P card.
Step 4 After the TCC2/TCC2P card completes resetting, it will broadcast its IP address. The Sniffer software
on your PC will capture the IP address being broadcast.
1.10 CTC Operation Troubleshooting
This section contains troubleshooting procedures for CTC login or operation problems.
1.10.1 Unable to Launch CTC Help After Removing Netscape
Symptom After removing Netscape and running CTC using Internet Explorer, the user is unable to launch
the CTC Help and receives an “MSIE is not the default browser” error message.
Possible Cause Loss of association between browser and Help files.
Recommended Action When the CTC software and Netscape are installed, the Help files are
associated with Netscape by default. When you remove Netscape, the Help files are not
automatically associated with Internet Explorer as the default browser. Reset Internet Explorer as
the default browser so that CTC will associate the Help files to the correct browser. See the “Reset
Internet Explorer as the Default Browser for CTC” procedure on page 1-119 to associate the CTC
Help files to the correct browser.
Reset Internet Explorer as the Default Browser for CTC
Step 1 Open the Internet Explorer browser.
Step 2 From the menu bar, click Tools > Internet Options. The Internet Options window appears.