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Cisco ONS 15454 SDH Troubleshooting Guide, R5.0
July 2005
Chapter 1 General Troubleshooting
1.9.5 Unable to Verify the IP Configuration of Your PC
1.9.5 Unable to Verify the IP Configuration of Your PC
Symptom When connecting your PC to the ONS 15454 SDH, you are unable to successfully ping the IP
address of your PC to verify the IP configuration.
Possible Cause The IP address was typed incorrectly.
Recommended Action Verify that the IP address used to ping the PC matches the IP address shown in
the Windows IP Configuration information retrieved from the system. See “Verify the IP
Configuration of Your PC” procedure on page 1-115.
Possible Cause The IP configuration of your PC is not properly set.
Recommended Action Verify the IP configuration of your PC. See the “Verify the IP Configuration of
Your PC” procedure on page 1-115. If this procedure is unsuccessful, contact your Network
Administrator for instructions to correct the IP configuration of your PC.
Verify the IP Configuration of Your PC
Step 1 Open a DOS command window by selecting Start > Run from the Start menu.
Step 2 In the Open field, type command and then click OK. The DOS command window appears.
Step 3 At the prompt in the DOS window, type one of the following appropriate commands:
• For Windows 98, NT, and 2000, type ipconfig and press the Enter key.
Note The winipcfg command only returns IP configuration information if you are on a network.
The Windows IP configuration information appears, including the IP address, the subnet mask, and the
default gateway.
Step 4 At the prompt in the DOS window, type ping followed by the IP address shown in the Windows IP
configuration information.
Step 5 Press the Enter key to execute the command.
If the DOS window returns multiple (usually four) replies, the IP configuration is working properly.
If you do not receive a reply, your IP configuration might not be properly set. Contact your Network
Administrator for instructions to correct the IP configuration of your PC.
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