Cisco ONS 15454 SDH - Unable to Verify the NIC Connection on Your PC

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Cisco ONS 15454 SDH Troubleshooting Guide, R5.0
July 2005
Chapter 1 General Troubleshooting
1.9.7 Unable to Verify the NIC Connection on Your PC
g. If the Disk Cache Folder field is not correct, click Choose Folder.
h. Navigate to the file listed in Step f, and click OK.
i. Click OK in the Preferences window and exit the browser.
Step 3 If you are using Internet Explorer:
a. On the Internet Explorer menu bar, click Tools > Internet Options.
b. In the Internet Options window, click the Advanced tab.
c. In the Settings menu, scroll down to Java (Sun) and click the Use Java 2 v1.4.2 for <applet>
(requires restart) check box.
d. Click OK in the Internet Options window and exit the browser.
Step 4 Temporarily disable any virus-scanning software on the computer. See the “1.10.3 Browser Stalls When
Downloading CTC JAR Files From TCC2/TCC2P” section on page 1-121.
Step 5 Verify that the computer does not have two network interface cards (NICs) installed. If the computer
does have two NICs, remove one.
Step 6 Restart the browser and log on to the ONS 15454 SDH.
1.9.7 Unable to Verify the NIC Connection on Your PC
Symptom When connecting your PC to the ONS 15454 SDH, you are unable to verify the NIC
connection is working properly because the link LED is not illuminated or flashing.
Possible Cause The c cable is not plugged in properly.
Recommended Action Confirm both ends of the cable are properly inserted. If the cable is not fully
inserted due to a broken locking clip, the cable should be replaced.
Possible Cause The Category-5 cable is damaged.
Recommended Action Ensure that the cable is in good condition. If in doubt, use a known-good cable.
Often, cabling is damaged due to pulling or bending.
Possible Cause Incorrect type of Category-5 cable is being used.
Recommended Action If connecting an ONS 15454 SDH directly to your laptop/PC or a router, use a
straight-through Category-5 cable. When connecting the ONS 15454 SDH to a hub or a LAN switch,
use a crossover Category-5 cable. For details on the types of Category-5 cables, see the “Crimp
Replacement LAN Cables” procedure on page 1-139.
Possible Cause The NIC is improperly inserted or installed.
Recommended Action If you are using a Personal Computer Memory Card International Association
(PCMCIA)-based NIC, remove and insert the network interface card (NIC) to make sure the NIC is
fully inserted. If the NIC is built into the laptop/PC, verify that the NIC is not faulty.