98-143082-D Support 78
Chapter 5
Maintenance and troubleshooting
5
Support
Contact information
Should your Cobham SATCOM product fail, please contact your dealer or installer, or the
nearest Cobham SATCOM partner. You will find the partner details on
www.cobham.com/satcom, Technical Service Partner List. You can also access the Partner
Portal at www.cobham.com/satcom, Cobham SYNC Partner Portal, which may help you
solve the problem. Your dealer, installer or Cobham SATCOM partner will assist you whether
the need is user training, technical support, arranging on-site repair or sending the product for
repair. Your dealer, installer or Cobham SATCOM partner will also take care of any warranty
issue.
To repack for shipment
Should you need to send the product for repair, please read the below information before
packing the product.
The shipping carton has been carefully designed to protect the EXPLORER 510 and its
accessories during shipment. This carton and its associated packing material should be used
when repacking for shipment. Attach a tag indicating the type of service required, return
address, part number and full serial number. Mark the carton FRAGILE to ensure careful
handling.
If the original shipping carton is not available, the following general instructions should be used
for repacking with commercially available material.
1. Wrap the defective unit in heavy paper or plastic. Attach a tag indicating the type of
service required, return address, part number and full serial number.
2. Use a strong shipping container, e.g. a double walled carton.
3. Protect the front- and rear panel with cardboard and insert a layer of shock-absorbing
material between all surfaces of the equipment and the sides of the container.
4. Seal the shipping container securely.
5. Mark the shipping container FRAGILE to ensure careful handling.
Failure to do so may invalidate the warranty.
Correct shipment is the customer’s own responsibility.
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