How to improve COBHAM Antenna internet connection?
To establish an internet connection with the COBHAM Antenna EXPLORER 540, ensure the antenna is correctly pointed based on position data. Adjust its position to achieve the highest signal strength possible. A signal strength of 45 dBHz or greater is generally needed for calls or data sessions.
What to do if COBHAM Antenna EXPLORER 540 cannot obtain its position?
If the COBHAM Antenna EXPLORER 540 cannot obtain its position, ensure that the view to the GNSS satellites is unobstructed. For best results, place the EXPLORER 540 flat on an even surface, pointing straight upwards with a clear view of the sky. After the EXPLORER 540 obtains its position, you can point the antenna towards the BGAN satellite. Check the position status in the web interface, within the status section.
Why COBHAM Antenna has weak BGAN signal?
If you experience no signal or a weak signal from the BGAN satellite with your COBHAM Antenna EXPLORER 540, ensure that there is a clear, unobstructed view to the satellite. Keep in mind that window glass may reduce the signal level. Also, verify that the antenna is pointed in the correct direction according to the position data, and adjust it for the highest possible signal strength.
How to fix COBHAM Antenna pointing process failure?
If the COBHAM Antenna EXPLORER 540 pointing process fails during installation, first ensure that the EXPLORER 540 has a clear view to the satellite. If the view is clear, reboot the terminal to run the installation again. Also, check that the antenna is pointed according to the position data, and adjust the position to achieve the highest possible signal strength.
What to do if COBHAM Antenna web interface shows 'Insert SIM'?
If the web interface of your COBHAM Antenna shows 'Insert SIM', remove power from the device and insert the SIM card into the SIM slot according to the instructions in the installation guide. If the SIM card is already inserted, remove power, then remove the SIM card and re-insert it following the guide's instructions to ensure it is properly seated.
Why COBHAM Antenna web interface shows 'No position fix'?
If the COBHAM Antenna web interface shows 'No position fix', it means the EXPLORER 540 can't register on the network because the GNSS position is unknown. Ensure the view to the GNSS satellites is not blocked. Place the EXPLORER 540 flat on an even surface pointing straight upwards, with a clear view to as much of the sky as possible. After it obtains a position fix, point the antenna towards the BGAN satellite. You can check the position status in the Dashboard of the web interface (status section).
What to do if COBHAM Antenna EXPLORER 540 is not operational?
If the COBHAM Antenna EXPLORER 540 is not operational due to a software error, try restarting the terminal. If the problem persists after restarting, you can restore the terminal to factory defaults.
Why COBHAM Antenna “Start satellite connection” fails?
If the COBHAM Antenna 'Start satellite connection' fails during the installation process, insert a SIM card into the device. If a SIM card is already inserted, try replacing it. If a PIN is required, enter or cancel it via the web interface. Ensure the antenna is pointed correctly according to the position data and that nothing is blocking the line of sight. Adjust the position for the highest possible signal strength.
What does 'Not registered' mean on COBHAM Antenna?
If the COBHAM Antenna web interface displays 'Not registered,' verify that your SIM card is valid for communication on the BGAN network. Also, check your subscription with the Airtime Provider to ensure it is active and properly configured.
What to do if COBHAM Antenna “Verify satellite connection” fails?
If the COBHAM Antenna 'Verify satellite connection' fails during installation, ensure that the APN is correct. Enter the correct APN or select SIM default if allowed by the SIM card. Also, enter the correct watchdog IP addresses, or disable watchdog to skip ping verification. If issues persist, try again later or disable watchdog to skip ping verification.
General| Battery Life | Up to 8 hours |
|---|---|
| Frequency | L-band |
| Satellite Service | Inmarsat BGAN |
| Data Speed | Up to 492kbps |
| Antenna Type | Integrated |
| Connectivity | Ethernet, Wi-Fi |
| Interfaces | USB, Ethernet |
| Operating Temperature | -20°C to +55°C |
| Category | Touch terminal |
| Compliance | CE, FCC |
General safety precaution regarding electrical hazards.
Warning against unauthorized modifications and part replacements.
Safety distance requirement from the antenna front.
Specifies the minimum safe distance from the antenna.
Warning about maintaining safe distance from the antenna.
Details the terminal's features and interfaces.
Outlines available BGAN and cellular services.
Explains how to use the cellular network as an alternative to BGAN.
Information on using SIM cards for BGAN and cellular connectivity.
Guidance on connecting power sources and DC input requirements.
Instructions for physically mounting and powering the terminal.
Guidance on pointing the antenna towards the satellite.
Details on PIN code and APN settings for satellite connection.
Methods for controlling the terminal locally or remotely.
Procedure for controlling the terminal using AT commands.
Using SMS commands for remote control and configuration.
Measures to protect the terminal from unauthorized access.
Managing data connections and PDP contexts.
Explains PPPoE for establishing connections and configuring equipment.
Options and settings for reducing power consumption.
Initiating and performing software updates remotely.
A guide to diagnosing and resolving common problems.
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