Why does COBHAM EXPLORER 540 web interface show 'External control'?
If the web interface displays 'External control', the EXPLORER 540 is being controlled by an external application like LaunchPad or an AT command interface. To use the built-in web interface, stop the external application and restart the EXPLORER 540. Then, open your browser and access the web interface.
What to do if COBHAM Antenna EXPLORER 540 cannot obtain its position?
If the COBHAM Antenna EXPLORER 540 cannot obtain its position, ensure that the view to the GNSS satellites is unobstructed. For best results, place the EXPLORER 540 flat on an even surface, pointing straight upwards with a clear view of the sky. After the EXPLORER 540 obtains its position, you can point the antenna towards the BGAN satellite. Check the position status in the web interface, within the status section.
Why COBHAM Antenna has weak BGAN signal?
If you experience no signal or a weak signal from the BGAN satellite with your COBHAM Antenna EXPLORER 540, ensure that there is a clear, unobstructed view to the satellite. Keep in mind that window glass may reduce the signal level. Also, verify that the antenna is pointed in the correct direction according to the position data, and adjust it for the highest possible signal strength.
How to fix COBHAM Antenna pointing process failure?
If the COBHAM Antenna EXPLORER 540 pointing process fails during installation, first ensure that the EXPLORER 540 has a clear view to the satellite. If the view is clear, reboot the terminal to run the installation again. Also, check that the antenna is pointed according to the position data, and adjust the position to achieve the highest possible signal strength.
What to do if COBHAM Antenna web interface shows 'Insert SIM'?
If the web interface of your COBHAM Antenna shows 'Insert SIM', remove power from the device and insert the SIM card into the SIM slot according to the instructions in the installation guide. If the SIM card is already inserted, remove power, then remove the SIM card and re-insert it following the guide's instructions to ensure it is properly seated.
How to fix COBHAM EXPLORER 540 Touch terminals not operational?
If the EXPLORER 540 is not operational due to a software error, restart the terminal. If the problem continues, you can restore to factory defaults.
What to do if COBHAM EXPLORER 540 Touch terminals installation fails at 'Start satellite connection'?
If the 'Start satellite connection' step fails during installation, the cause may be: * Missing SIM: Insert SIM card. * SIM error: Replace the SIM card. * Missing PIN: Enter or cancel the PIN. * Poor satellite signal: Check that the antenna is pointed according to the position data and that nothing is blocking the line of sight. Adjust the position to achieve the highest possible signal strength.
What to do if COBHAM Touch terminals installation fails at “Verify satellite connection”?
If the “Verify satellite connection” fails during installation, the cause may be: * Wrong APN: Enter the correct APN or select SIM default. * Wrong link monitoring addresses: Enter correct link monitoring addresses, or disable link monitoring to skip ping verification. * Network issues: Try again later. To skip ping verification, disable link monitoring.
Why is my COBHAM EXPLORER 540 Internet connection failing?
A possible cause is low signal strength. Ensure the antenna is pointed according to the position data and adjust it for the highest signal strength possible. A signal strength of 45 dBHz or more is generally needed for calls or data sessions.
What to do if COBHAM Antenna “Verify satellite connection” fails?
If the COBHAM Antenna 'Verify satellite connection' fails during installation, ensure that the APN is correct. Enter the correct APN or select SIM default if allowed by the SIM card. Also, enter the correct watchdog IP addresses, or disable watchdog to skip ping verification. If issues persist, try again later or disable watchdog to skip ping verification.
General safety precaution regarding electrical hazards.
Warning against unauthorized modifications and part replacements.
Safety distance requirement from the antenna front.
Specifies the minimum safe distance from the antenna.
Warning about maintaining safe distance from the antenna.
Details the terminal's features and interfaces.
Outlines available BGAN and cellular services.
Explains how to use the cellular network as an alternative to BGAN.
Information on using SIM cards for BGAN and cellular connectivity.
Guidance on connecting power sources and DC input requirements.
Instructions for physically mounting and powering the terminal.
Guidance on pointing the antenna towards the satellite.
Details on PIN code and APN settings for satellite connection.
Methods for controlling the terminal locally or remotely.
Procedure for controlling the terminal using AT commands.
Using SMS commands for remote control and configuration.
Measures to protect the terminal from unauthorized access.
Managing data connections and PDP contexts.
Explains PPPoE for establishing connections and configuring equipment.
Options and settings for reducing power consumption.
Initiating and performing software updates remotely.
A guide to diagnosing and resolving common problems.
General| Battery Life | Up to 8 hours |
|---|---|
| Frequency | L-band |
| Satellite Service | Inmarsat BGAN |
| Data Speed | Up to 492kbps |
| Antenna Type | Integrated |
| Connectivity | Ethernet, Wi-Fi |
| Interfaces | USB, Ethernet |
| Operating Temperature | -20°C to +55°C |
| Category | Touch terminal |
| Compliance | CE, FCC |
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